ICT Assistant

The contractor will be responsible for delivering timely and well-documented ICT support services to designated UN client agencies. This includes maintaining accurate records of ICT assets and services, submitting monthly service reports, and providing reliable information to help monitor and evaluate agreed service levels. The role is based in Islamabad and is expected to last for six months.

Key Responsibilities

ICT Technical Support: Provide first-line technical assistance to client agencies by troubleshooting issues related to computers, peripherals, approved software, and connectivity.

Network and Equipment Support: Assist with the installation, configuration, maintenance, and basic troubleshooting of ICT equipment and network-connected devices.

Incident Management: Record, monitor, and resolve assigned ICT incidents and service requests, escalating complex problems to higher-level technical personnel when necessary.

ICT Asset Management: Maintain accurate inventories and records related to equipment allocation, installation, relocation, repair, and handover processes.

Access and Information Security: Support authorized user-account management and software support activities while ensuring compliance with UN information security and confidentiality policies.

Service Documentation and Cost Recovery: Keep agency-specific records of services delivered, activities performed, and resource utilization to support service monitoring and cost recovery reporting.

Monitoring: Prepare monthly ICT service delivery reports that summarize completed activities, outstanding requests, service performance, and issues requiring management attention.

Required Qualifications

Secondary education is required, with a diploma or certificate in ICT, Computer Science, or a related field being desirable. Candidates must have at least three years of relevant ICT technical support experience, including end-user support, hardware and software troubleshooting, ICT asset management, and service documentation. Proficiency with Microsoft Windows, Microsoft 365, computer hardware, printers, basic networking, Wi-Fi connectivity, endpoint security, and service-request tracking systems is essential.

Preferred Qualifications and Benefits

Experience providing technical support within the United Nations or other international organizations is considered an advantage. Additionally, possession of a technical certificate such as IT Infrastructure Library (ITIL) Foundation is desirable.

Languages

Working knowledge of both written and spoken English is required.

Additional Information

Applicants should note that the United Nations does not charge any fees at any stage of the recruitment process, including application, interview, processing, or training. The organization also does not request information related to applicants’ bank accounts.