ICT Program Director

We are looking for an experienced Information and Communication Technology (ICT) Program Director to lead multiple projects within the Cloud Software Services (CSS) Business Operations Support (BSS/OSS) domain. The successful candidate will be responsible for overseeing project delivery across scope, time, cost, and quality dimensions, ensuring alignment with commitments made to project sponsors. This role involves managing contracts for products and services to meet the expectations of customers, program sponsors, and Ericsson. The Program Director will define project scope, secure necessary resources, monitor all activities, and actively participate in project governance and stakeholder engagement based on project complexity.

Key Responsibilities

Build and maintain strong relationships with customers at the C-Level across IT, Engineering, Marketing, and Finance, acting as a trusted partner to enhance customer confidence. Manage operational relationships by coordinating meetings and ensuring high customer satisfaction.

Take full responsibility for contract fulfillment by establishing the program organization, defining project plan baselines, clarifying scope, securing vital resources at appropriate cost levels, and supervising all activities. Efficiently resolve conflicts and critical issues within the program.

Manage program scope and change requests with thorough impact assessments, governance approvals, and documentation to ensure transparency and audit readiness. Collaborate closely with the account team during pre-sales, overseeing contract execution strategy, cost estimation, and resource planning.

Support organizational setup and growth by contributing to the development of a Professional Service culture, refining delivery methodologies, and capturing best practices. Provide strong leadership to cross-functional teams to drive program success.

Oversee project finances, ensuring accurate monitoring and management within financial systems. Lead risk assessment and risk management improvement initiatives to mitigate potential issues.

Identify and drive add-on sales opportunities to enhance project financial performance. Mentor project teams and support their professional development.

Manage third-party vendors and subcontractors throughout the program lifecycle, negotiating contracts to ensure cost efficiency, service quality, and compliance with Ericsson and customer standards. Align vendor activities with Ericsson’s delivery commitments for seamless integration and coordination.

Serve as the escalation point for vendor-related issues, ensuring timely resolution and maintaining collaborative relationships. Monitor vendor performance against KPIs, SLAs, and contractual terms, driving improvements as needed. Enforce Ericsson’s governance, compliance, and security standards in all vendor engagements.

Required Qualifications

Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field. Proven experience leading large transformation programs within ICT and BSS/OSS domains, managing budgets of at least 10 million USD.

Extensive background in leading large-scale systems integration programs with tight deadlines, coordinating multiple vendors and subcontractors to ensure seamless delivery and risk mitigation. Prime integration experience is essential.

Over 10 years of experience in project or program management roles or equivalent leadership positions within the ICT sector. Domain expertise in BSS and OSS.

Hands-on experience with Ericsson Charging, Billing, Mediation, Order Care, and Catalogue Manager implementations. PMI® Project Management Professional (PMP) certification or equivalent.

Strong problem-solving skills with excellent written and verbal communication. Customer-focused mindset with a strong desire to understand business and customer needs.

Professional attitude with excellent prioritization, time management, and results delivery capabilities. High interpersonal skills and a strong team player. Demonstrated leadership skills and proficiency in English.

Preferred Qualifications and Benefits

At Ericsson, you will have the opportunity to apply your skills and creativity to push the boundaries of technology and solve some of the world’s toughest challenges. You will join a diverse team of innovators committed to going beyond the status quo to create the future.

Ericsson values diversity and inclusion, believing that collaboration among people with different experiences drives innovation and growth. We encourage candidates from all backgrounds to apply and realize their full potential. Ericsson is proud to be an Equal Opportunity Employer.

Location: Islamabad, Pakistan
Requisition ID: 790882