IELTS Operations Manager

IDP is a global leader in international education services, committed to delivering success to students, test takers, and partners through trusted relationships, advanced digital technology, and customer insights. As an Australian-listed company operating in over 50 countries, IDP employs more than 7,000 professionals from diverse nationalities and cultural backgrounds. Our customer-first approach, combined with cutting-edge technology, enables us to provide exceptional services that help individuals achieve their educational goals worldwide.

The Manager, IELTS Operations, will oversee all IELTS testing activities conducted by IDP IELTS Test Centres across Pakistan, including Associate Centres and IDP Direct Testing Units. This role is pivotal in expanding the IELTS test centre network nationwide while ensuring that all operations comply with IELTS quality standards. The Manager will also focus on maintaining commercial viability and delivering outstanding customer service, adhering to operational best practices.

Key Responsibilities

- Ensure business assurance and compliance with IELTS quality systems and regulatory requirements.
- Manage commercial aspects of IELTS operations, including budgeting, financial monitoring, and revenue growth.
- Oversee day-to-day operations of IELTS test centres to guarantee smooth, efficient, and secure testing processes.
- Lead initiatives to enhance customer service, ensuring a positive experience for all test takers.
- Coordinate and manage projects related to the expansion and improvement of IELTS testing services.
- Build and maintain strong relationships with stakeholders, including test centres, partners, and internal teams.
- Monitor performance metrics and implement continuous improvement strategies.

Required Qualifications

- Bachelor’s degree or equivalent qualification in business administration or a related field.
- Minimum of 5 years’ experience in IELTS administration or a similar testing environment.
- Strong interest or experience in international education and/or testing services.
- Fluent in English with excellent verbal and written communication skills.
- Proven ability to plan, organize, and manage multiple priorities effectively.
- Customer-focused mindset with a passion for delivering exceptional service.
- Experience in project management and stakeholder relationship management.
- Strong administrative capabilities coupled with sound financial acumen.
- High level of analytical and research skills to support decision-making.
- Proactive problem-solving skills with sound judgment and integrity.
- Proficiency in IT, including Microsoft Office suite and CRM systems.

Preferred Qualifications

- Experience in event management.
- Background working in highly regulated environments.
- Familiarity with the international education or language proficiency testing sectors.
- Formal project management qualifications or equivalent practical experience.

This role offers the opportunity to contribute to a globally recognized organization dedicated to educational excellence. The successful candidate will play a key role in shaping the future of IELTS testing in Pakistan, driving operational excellence and expanding access to this important service.