1. Answers incoming calls.
2. Contact with customers.
3. Directs call to staff.
4. Must be polite and courteous while answering the phone.
5. Monitored busy or unanswered lines.
6. Checked back with callers on hold to update status.
7. Excellence in public relations and customer service.
8. Detail oriented with strong multi-tasking and negotiation skills.
9. Responsible for other duties as assigned