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Posted Jul 23, 2021 9 views
AREAS OF EVALUATION
% of time spent
Activities / Tasks
1. Customer Services
70%
- Managing customer calls, inquires and complaints.
- Call back customer to schedule an appointment in case of Removal, Maintenance and Installation of equipment.
- Identify and assess customer needs to achieve maximum level of customer satisfaction.
- Provide accurate, valid and complete info by using the right systems and processes.
- Handle customer complaint, provide appropriate solution and alternatives within the defined turnaround time.
- Manage call backs as a welcome call back to customers for security briefing.
- Handling of CRM related tasks for different business processes as defined from time to time
2. Technology
30%
- To coordinate with IT and Technology vendors for proactive escalation and resolution of day to day issues.
- To gain full understanding of all systems involved for utilizing their full potential and identification of improvement areas.
- Follow-up and closure on ‘Not Responding’ assets as per agreed processes and SLAs.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Rotating
Gender:
No Preference
Age:
22 - 30 Years
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
2 Years
Apply Before:
Aug 24, 2021
Posting Date:
Jul 23, 2021
IGI General Insurance Ltd
Insurance / Takaful · 301-600 employees - Lahore
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