This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Jul 23, 2021 10 views
AREAS OF EVALUATION
% of time spent
Activities / Tasks
1. Customer Services
70%
- Managing customer calls, inquires and complaints.
- Call back customer to schedule an appointment in case of Removal, Maintenance and Installation of equipment.
- Identify and assess customer needs to achieve maximum level of customer satisfaction.
- Provide accurate, valid and complete info by using the right systems and processes.
- Handle customer complaint, provide appropriate solution and alternatives within the defined turnaround time.
- Manage call backs as a welcome call back to customers for security briefing.
- Handling of CRM related tasks for different business processes as defined from time to time
2. Technology
30%
- To coordinate with IT and Technology vendors for proactive escalation and resolution of day to day issues.
- To gain full understanding of all systems involved for utilizing their full potential and identification of improvement areas.
- Follow-up and closure on ‘Not Responding’ assets as per agreed processes and SLAs.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Rotating
Gender:
No Preference
Age:
22 - 30 Years
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
2 Years
Apply Before:
Aug 24, 2021
Posting Date:
Jul 23, 2021
IGI General Insurance Ltd
Insurance / Takaful · 301-600 employees - Lahore
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
Customer Services / Sales Representative
Indus Media, (Pvt), Ltd., Lahore, Pakistan
Posted May 06, 2024I found a job on Rozee!
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
