Customer Sales Representative For Our Online Retail Brand

I.M Traders Yarn And Fabric Trading

Lahore , Pakistan

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Posted 6 days ago 35 views Report Job

PKR. 60,000 - 60,000/Month

I.M Traders is seeking a dedicated Customer Sales Representative to support our thriving online retail brand. This role focuses on delivering exceptional customer service and handling sales transactions efficiently through various e-commerce platforms. The ideal candidate possesses at least two years of relevant experience and demonstrates excellent communication skills to engage customers clearly and professionally via phone and digital messaging channels. As a customer-focused contributor who does not manage a team, the role requires strong organizational abilities to manage order processing and maintain accurate documentation.
Responsibilities
The Customer Sales Representative plays a pivotal role in managing customer interactions and ensuring seamless transaction flow within the online retail system. This involves promptly addressing customer inquiries, helping navigate the e-commerce platforms, and providing accurate product information.

The role includes processing customer orders efficiently using platforms like Shopify, ensuring that all data entries are accurate and complete to facilitate smooth delivery and fulfillment. Additionally, this position requires monitoring order statuses and following up to resolve any issues quickly to maintain high customer satisfaction. Attention to detail is essential when handling documentation and updating customer records to support operational effectiveness.

Key responsibilities include:
- Respond promptly and clearly to customer inquiries received via phone and WhatsApp, providing detailed product and order information.
- Process customer orders accurately on Shopify and other e-commerce platforms, ensuring all information is complete and correct.
- Maintain accurate records of transactions, customer interactions, and feedback through diligent data entry and documentation processes.
- Collaborate with warehouse and logistics teams to ensure timely order fulfillment and delivery.
- Monitor the order status and resolve discrepancies or delays by proactively communicating with customers and internal teams.
- Assist customers in navigating online store interfaces and troubleshooting basic issues related to order placement and payment.
- Uphold company policies and customer service standards consistently during every interaction.
- Identify recurring issues or customer feedback trends and provide insights to enhance the customer experience and streamline processes.
- Maintain confidentiality of customer information and adhere to data protection guidelines at all times.
- Participate in training sessions and team meetings to stay informed on product updates and company initiatives.