Posted 6 days ago 69 views Report Job
We are seeking a motivated and detail-oriented Recovery Associate to join our team. The ideal candidate will be responsible for managing and recovering overdue payments while maintaining strong customer relationships. You will work to resolve outstanding balances and ensure timely collections, while upholding a high standard of professionalism and empathy.
Key Responsibilities:
Contact customers via phone, email, or chat to follow up on overdue accounts.
Negotiate payment arrangements and resolve disputes in a professional manner.
Maintain accurate records of all communications and recovery actions.
Monitor assigned accounts to identify outstanding debts and plan appropriate recovery actions.
Escalate unresolved cases to senior team members or legal, if required.
Meet daily and monthly recovery targets while ensuring compliance with company policies.
Provide regular updates and reports to the Recovery Manager.
Requirements:
Previous experience in collections, customer service, or a related field preferred.
Excellent communication, negotiation, and interpersonal skills.
Ability to work under pressure and meet deadlines.
Strong attention to detail and organizational skills.
Familiarity with MS Office and CRM systems is a plus.
Minimum education: High School Diploma or equivalent (Bachelor’s degree preferred).
Why Join Us?
Competitive salary + performance-based incentives
Professional growth and training opportunities
Supportive work environment
Opportunity to work with a dynamic and goal-oriented team
Skills
Job Details
IMC Certification
What is your Competitive Advantage?
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