Implementation Consultant

Motive is a leading provider of innovative tools designed to empower those managing physical operations by enhancing safety, productivity, and profitability. Our platform uniquely integrates safety, operations, and finance teams, enabling seamless management of drivers, vehicles, equipment, and fleet-related expenses within a single system. Leveraging advanced AI technology, Motive offers comprehensive visibility and control while automating routine tasks to reduce manual workloads. Serving nearly 100,000 customers ranging from Fortune 500 companies to small businesses, we operate across diverse industries including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Key Responsibilities:
- Act as the primary point of contact for mid-market customers during the implementation phase, ensuring smooth onboarding and adoption of Motive’s technology.
- Guide new customers through hardware and software setup, system training, and initial product activation to promote timely and successful adoption.
- Monitor customer progress closely to ensure engagement and activation milestones are met.
- Collaborate effectively with cross-functional teams including support, engineering, sales, product management, and financial products to resolve complex issues and enhance the overall customer experience.
- Manage a high volume of phone and email communications, maintaining professionalism and responsiveness.
- Build and sustain strong customer relationships by delivering exceptional service and support throughout the onboarding process.

Required Qualifications:
- Minimum of 3 years’ experience in a customer-facing role such as sales or support, demonstrating strong interpersonal skills.
- Proficiency in Salesforce and the ability to leverage data to inform customer engagement strategies.
- Clear understanding of customer success metrics and how they align with Motive’s business objectives.
- Excellent listening, problem-solving, verbal, and written communication skills, with the ability to deliver effective presentations.
- Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail and professionalism.
- Experience in documentation, data analysis, reporting, SQL, and Salesforce is advantageous.
- Ability to build and maintain relationships with clients and key stakeholders.
- Capability to develop presentations, project plans, and SaaS/fintech implementation strategies, while tracking progress and productivity.
- Solid business acumen including project management, account management, problem-solving, business planning, and analytical skills.
- Openness to feedback and a commitment to continuous learning and improvement.

Preferred Qualifications and Additional Information:
- Experience with fintech and spend management technologies is a plus.
- Motive values diversity and inclusion and is an equal opportunity employer welcoming candidates from varied backgrounds, experiences, and perspectives.
- Candidates must be authorized to access technologies controlled under U.S. Export Administration Regulations as part of Motive’s compliance policy.
- For U.S.-based roles, some candidates may be required to sign a non-compete agreement, subject to applicable state laws and exemptions.
- All positions are for current vacancies, and some interviews or training sessions may be conducted in person at one of Motive’s global offices.

Motive is committed to creating a supportive and inclusive workplace where employees can thrive while delivering exceptional value to our customers.