Implementation Coordinator - Spanish

Motive is a leading provider of innovative tools designed to empower those managing physical operations by enhancing safety, productivity, and profitability. Our platform uniquely integrates safety, operations, and finance teams, enabling seamless management of drivers, vehicles, equipment, and fleet-related expenses within a single system. Leveraging advanced AI, Motive offers comprehensive visibility and control while significantly reducing manual workloads through automation and simplification. Serving nearly 100,000 customers—from Fortune 500 companies to small businesses—across diverse industries such as transportation, logistics, construction, energy, manufacturing, agriculture, retail, and the public sector, Motive continues to drive operational excellence worldwide.

The Onboarding Project Manager - SMB plays a critical role in establishing strong customer relationships and delivering measurable value during the first 90 days of their journey with Motive. This role focuses on guiding new customers through the onboarding process, ensuring early product adoption, and educating them on the benefits of our solutions. Success in this position requires a customer-centric approach, exceptional organizational skills, and the ability to build lasting relationships.

Key Responsibilities:
- Act as the primary contact for new SMB customers throughout their implementation phase, ensuring a smooth onboarding experience.
- Facilitate initial hardware and software setup, provide system training, and support customers to promote timely and successful product adoption.
- Track and monitor customer progress to ensure activation milestones are met and adoption goals are achieved.
- Collaborate effectively with cross-functional teams—including support, engineering, sales, and product management—to resolve complex issues and enhance the overall customer experience.
- Manage a high volume of phone and email communications with professionalism and responsiveness.
- Foster customer loyalty by consistently delivering exceptional service and support.

Required Qualifications:
- Minimum of 2 years’ experience in a customer-facing role, such as sales or support.
- Proficiency in Salesforce and the ability to leverage data for informed customer engagement planning.
- Clear understanding of success metrics for both customers and Motive.
- Strong listening and problem-solving skills to address customer needs effectively.
- Excellent verbal and written communication, including presentation capabilities.
- Proven ability to manage multiple tasks with attention to detail and professionalism.
- Experience in documentation, data analysis, reporting, SQL, and Salesforce is advantageous.
- Demonstrated ability to build and maintain strong relationships with clients and key stakeholders.
- Solid business acumen encompassing project management, account management, problem-solving, business planning, and analytical skills.
- Openness to feedback and a commitment to continuous learning and improvement.

Preferred Qualifications and Additional Information:
Motive values diversity and inclusion as core principles and is an equal opportunity employer welcoming candidates from varied backgrounds, experiences, and perspectives. Candidates must be authorized to access technologies regulated under U.S. Export Administration Regulations, as employee access to Motive products and technology is a policy requirement. For U.S.-based roles, some positions may require execution of a non-compete agreement, subject to applicable laws and exceptions. Interviews and training sessions may be conducted in person at one of Motive’s global offices.

Motive is committed to creating an inclusive workplace where all employees can thrive and contribute to our mission of transforming physical operations through technology.