Import Customer Service and pricing Executive

We are seeking a detail-oriented and proactive Import Operations Executive to join our logistics team. The ideal candidate will be responsible for managing import freight negotiations, coordinating with global and local partners, and ensuring smooth shipment handling from origin to destination. This role requires strong communication and organizational skills to maintain competitive pricing and provide excellent customer support in a fast-paced environment.

Key Responsibilities

- Pricing & Negotiation: Negotiate and secure competitive import freight rates for Less than Container Load (LCL), Full Container Load (FCL), and Air shipments from international agents and carriers.

- Customer Support: Act as the primary contact for import clients, providing timely updates on shipment status, vessel arrivals, and cargo availability.

- Overseas Coordination: Collaborate with overseas agents and networks to facilitate seamless shipment handling and communication.

- Local Coordination: Work closely with customs clearing agents and transporters to ensure efficient cargo routing and on-time delivery.

- Shipment Monitoring: Track shipments throughout the transit process, proactively addressing any delays or operational challenges.

- Rate Management: Evaluate and compare freight quotations to maintain competitive pricing aligned with shipment requirements.

- Client Communication: Develop and maintain strong client relationships through professional, responsive, and solution-focused communication.

- Operational Support: Oversee all import-related activities to ensure they are completed accurately and within established timelines.

- Problem Solving: Identify shipment-related issues promptly and coordinate with relevant stakeholders to resolve them effectively.

Required Qualifications

- Proven experience in import operations, freight forwarding, customer service, or pricing.

- Solid understanding of LCL, FCL, and Air freight processes.

- Strong negotiation skills coupled with excellent verbal and written communication abilities.

- Ability to coordinate effectively with overseas agents, customs clearing agents, transporters, and clients.

- Excellent organizational skills with a strong focus on follow-up and attention to detail.

- A proactive mindset capable of working efficiently in a fast-paced logistics environment.

Compensation

The position offers a monthly salary ranging from Rs100,000 to Rs120,000.

Work Location

This role requires in-person attendance at the designated office location.

If you are a motivated professional with a passion for logistics and import operations, this opportunity offers a dynamic environment to grow your career while contributing to efficient global supply chain management.