Inbound Sales Representative

The Sales Agent – Inbound Telecom role is a full-time, onsite position based in G-8/1, Islamabad, primarily operating during night shifts or as per business requirements. This position focuses on managing inbound customer interactions by understanding their needs, providing accurate information about telecom products and services, and converting inquiries into sales through ethical and consultative cross-selling and upselling techniques. The role plays a vital part in driving revenue, enhancing customer satisfaction, and ensuring client retention while adhering to organizational and client-specific standards.

Key Responsibilities

Customer Engagement:
Handle inbound customer calls professionally, maintaining company service standards. Understand customer requirements through effective questioning and active listening. Recommend suitable telecom products, plans, and value-added services. Build customer confidence by delivering accurate product knowledge and transparent information. Ensure an exceptional customer experience during every interaction.

Sales Responsibilities:
Meet assigned daily, weekly, and monthly sales targets consistently. Maximize revenue opportunities through upselling and cross-selling where appropriate. Clearly explain pricing, promotions, service agreements, and applicable terms. Complete all sales transactions accurately and in line with company policies.

Customer Service and Compliance:
Resolve customer inquiries professionally within the defined scope of authority. Maintain full compliance with client requirements, internal standard operating procedures (SOPs), and relevant regulations. Protect confidential customer information at all times. Accurately document customer interactions within the CRM system.

Operational Responsibilities:
Maintain punctuality, attendance, and adherence to schedules. Participate actively in training sessions, coaching meetings, calibrations, and product briefings. Continuously enhance product knowledge and sales techniques. Perform additional duties assigned by management related to business operations.

Key Performance Indicators (KPIs):
Sales target achievement, revenue-generating units (RGUs), close rate, conversion rate, install rate, cancellation rate, average revenue per sale, quality assurance score, compliance score, attendance adherence, productivity, and customer satisfaction (CSAT).

Authority:
Recommend products within approved guidelines. Resolve standard customer queries. Escalate complaints, technical issues, and exceptions to the Team Lead.

Required Qualifications
Intermediate or Bachelor’s degree is preferred. Candidates with 1 to 2 years of inbound sales experience, particularly in telecom campaigns, will have an advantage. Fresh candidates with excellent communication skills may also be considered.

Technical Competencies:
Proficiency in inbound sales, consultative selling, cross-selling and upselling, objection handling, customer service, CRM systems, product knowledge, call handling, and computer literacy.

Behavioral Competencies:
Strong customer focus, accountability, integrity, professionalism, effective communication skills, teamwork, adaptability, problem-solving abilities, time management, and result orientation.

Working Conditions:
This role operates in an office-based environment during night shifts. It is a target-driven inbound sales setting involving continuous customer interaction via telephone.

Competitive salaries and an exemplary work environment are offered. The selection process is highly competitive, and only shortlisted candidates will be contacted for interviews.