Inbound Sales Representative - Telecom

Funavry Technologies (Private) Limited

Islamabad , Pakistan

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The Sales Agent – Inbound Telecom plays a vital role in managing inbound customer interactions by understanding their needs and providing accurate information about telecom products and services. This position focuses on converting inquiries into successful sales through ethical, consultative cross-selling and upselling techniques. The role directly supports revenue growth, enhances customer satisfaction, and promotes client retention while adhering to organizational and client-specific compliance standards.

Key Responsibilities

Customer Engagement:
Handle inbound customer calls professionally, maintaining company service standards. Use effective questioning and active listening to understand customer requirements. Recommend appropriate telecom products, plans, and value-added services. Build customer trust by providing clear and accurate product information. Strive to deliver an exceptional experience during every interaction.

Sales Responsibilities:
Meet daily, weekly, and monthly sales targets consistently. Identify and maximize revenue opportunities through upselling and cross-selling. Clearly explain pricing, promotions, service agreements, and terms to customers. Ensure all sales transactions are completed accurately and comply with company policies.

Customer Service & Compliance:
Resolve customer inquiries professionally within the defined scope of authority. Maintain strict compliance with client requirements, internal standard operating procedures (SOPs), and relevant regulations. Safeguard confidential customer information at all times. Accurately document customer interactions in the CRM system.

Operational Responsibilities:
Adhere to attendance, punctuality, and schedule requirements. Participate in all training sessions, coaching meetings, calibrations, and product briefings. Continuously enhance product knowledge and sales skills. Perform additional duties as assigned by management related to business operations.

Key Performance Indicators (KPIs):
Sales target achievement, Revenue Generating Units (RGUs), close rate, conversion rate, install rate, cancellation rate, average revenue per sale, quality assurance score, compliance score, attendance adherence, productivity, and customer satisfaction (CSAT).

Authority:
Recommend products within approved guidelines. Resolve standard customer queries. Escalate complaints, technical issues, and exceptions to the Team Lead.

Required Qualifications
Intermediate or Bachelor’s degree preferred. Previous experience in Telecom or BPO sales is advantageous. Fresh candidates with excellent communication skills will also be considered.

Preferred Qualifications and Experience
One to two years of inbound or outbound sales experience is preferred. Experience in inbound telecom campaigns is an added advantage.

Technical Competencies
Inbound sales, consultative selling, cross-selling and upselling, objection handling, customer service, CRM systems, product knowledge, call handling, and computer literacy.

Behavioural Competencies
Customer focus, accountability, integrity, professionalism, strong communication skills, teamwork, adaptability, problem-solving, time management, and result orientation.

Working Conditions
This is an office-based role requiring night shift availability (8 PM to 5 AM). The environment is target-driven with continuous customer interaction via telephone.

Compensation
Monthly salary ranges from Rs70,000 to Rs80,000.

Additional Information
Candidates must confirm availability to work on-site during the night shift. The position requires at least one year of inbound sales experience and one year of international sales experience. The work location is in person.