Inbound Sales Team Leader

We are looking for an experienced and highly motivated Inbound Sales Team Leader to oversee and guide a team of 15 to 30 sales agents handling incoming calls. In this role, you will be responsible for driving sales conversions, improving agent performance, and developing effective sales strategies. Your leadership will ensure the team consistently meets target goals while maintaining excellent customer service standards.

Key Responsibilities

Team Leadership & Sales Execution: Lead, mentor, and motivate a team of 15–30 inbound sales agents to achieve daily, weekly, and monthly KPIs and revenue targets. Develop and implement practical sales strategies aimed at maximizing call conversion rates.

Coaching & Quality Assurance: Conduct audits of live and recorded calls to assess pitch effectiveness, script adherence, and objection handling. Provide regular one-on-one coaching sessions and performance reviews to support continuous improvement.

Performance Tracking & Management: Monitor key performance indicators such as call resolution rates, Average Handling Time (AHT), Quality Assurance (QA) scores, and Customer Satisfaction (CSAT). Implement Action Management Plans (AMP) for agents who fall below target thresholds.

Onboarding & Operations: Collaborate with HR and Training teams during the onboarding process and supervise agents through their nesting period. Act as the primary escalation point for complex or high-value customer inquiries.

Reporting & Collaboration: Prepare daily and weekly performance summary reports for the Operations Manager. Lead team meetings and organize team-building activities to boost morale and retention.

Required Qualifications

Experience: Proven background in inbound phone sales, team leadership, sales performance management, and call center operations.

Industry Knowledge: Prior experience in home security, internet services, DIRECTV, cable TV, telecommunications, or related sectors is essential.

Reliability & Adaptability: Demonstrated high reliability with excellent attendance and the flexibility to support varying operational needs or customer time zones.

Preferred Qualifications and Benefits

The position offers a competitive monthly salary ranging from Rs150,000 to Rs200,000. This is an in-person role requiring presence at the designated work location.

If you are a results-driven leader with a passion for coaching and a strong background in inbound sales within relevant industries, this opportunity provides a platform to make a significant impact on team success and customer satisfaction.