Apply For This Job

Close

Job Description

  • Answer phone calls and respond to customer requests/inquiries courteously.
  •  Respond Customer via emails.
  • Ticket generation on incident management.
  •  Follow up customer calls where necessary.
  •  Coordinate internally with team on Open Cases & provide updates
  •  Escalate and drive resolution of support issues.
  • Working knowledge of Report Creation & dashboards
  • Able to understand Customer issue & guide according to Process & Policies
  • Route calls to appropriate resource

Job Details

Job Channel:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Degree Title:
Computer Sciences
Career Level:
Experienced Professional
Experience:
2 Years - 5 Years
Apply Before:
May 15, 2021
Posting Date:
Apr 15, 2021
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Inbox Business Technology (Pvt.) Ltd.

Information Technology · 1001-1500 employees - Karachi

Since the turn of the century, over half of the names on Fortune 500 are gone. Disruptive technologies like Social, Mobile, Analytics and Cloud are forcing business leaders to challenge their thinking on every level as emerging challengers destroy laggard incumbents who cannot adapt. Due to the e ...Read More

Similar Job Titles

Atlassian Developer

Abacus Consulting Technology, Islamabad, Pakistan
Posted Jul 27, 2021

Front Desk Officer

Galaxy Pharma (Pvt) Ltd, Karachi, Pakistan
Posted Jul 08, 2021

Front Desk Officer

Taj Corporation, Murree, Pakistan
Posted Jun 28, 2021

Receptionist / Front Desk Officer

Millionaire Business Solutions, Islamabad, Pakistan
Posted Jun 30, 2021
View All