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Job Description

  • Answer phone calls and respond to customer requests/inquiries courteously.
  •  Respond Customer via emails.
  • Ticket generation on incident management.
  •  Follow up customer calls where necessary.
  •  Coordinate internally with team on Open Cases & provide updates
  •  Escalate and drive resolution of support issues.
  • Working knowledge of Report Creation & dashboards
  • Able to understand Customer issue & guide according to Process & Policies
  • Route calls to appropriate resource

Job Details

Job Channel:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
Degree Title:
Computer Sciences
Career Level:
Experienced Professional
2 Years - 5 Years
Apply Before:
May 15, 2021
Posting Date:
Apr 15, 2021
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Inbox Business Technology (Pvt.) Ltd.

Information Technology · 1001-1500 employees - Karachi

Since the turn of the century, over half of the names on Fortune 500 are gone. Disruptive technologies like Social, Mobile, Analytics and Cloud are forcing business leaders to challenge their thinking on every level as emerging challengers destroy laggard incumbents who cannot adapt. Due to the e ...Read More

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