This is not a sales job! You do not need to sell anything. The job requires you to answer calls and put customer information into dispatch system/software. We require individuals with excellent English Skills. You will be required to answer calls from the U.K. hence if you are applying we are assuming you have excellent English Skills. Please do not apply and waste our time if you think you might not be able to understand the accent.
• People with exceptional communication skills preferably with foreign accent (British and American)
• Experience in Call Center Industry (Tele Marketing or Inbound) will be preferred.
• Excellent skills in Customer Management
• Complaint Management & Escalation Process
• Good team player
• Ability to multi-task
• Achieve established standards for call handling quality.
• Goal-oriented, determined and high-achiever.
• Shift timings are rotating and you are expected to work on a ROTA.