Information Technology Executive

Vantage Pvt. Ltd., based in Lahore, Pakistan, is seeking an IT Executive to join their IT Support and Operations team. This role is ideal for candidates with practical IT skills, a proactive mindset, and a willingness to support colleagues while improving workplace technology. Experience in printing or packaging industries is not necessary, as candidates from all backgrounds are welcome. The position involves working in a fully Apple Mac-based environment, reporting directly to the Assistant Manager IT, with opportunities to learn and gradually take ownership of daily IT support tasks.

Key Responsibilities:
- Provide technical support for Apple Mac computers, macOS, applications, email, printers, and other IT equipment.
- Troubleshoot hardware, software, network, Wi-Fi, and internet connectivity issues efficiently.
- Set up new computers, install approved software, and prepare equipment and user access for new employees.
- Manage shared folders, user accounts, access permissions, security updates, and perform regular backup checks.
- Conduct routine maintenance and maintain accurate records of IT equipment and support activities.
- Coordinate repairs and technical support services with external vendors and service providers.
- Handle routine website maintenance, including approved content updates and functionality checks such as links and forms.
- Collaborate with the development team to coordinate website fixes, performance improvements, and SEO-related tasks, ensuring completion.
- Document recurring technical issues, recommend improvements, and escalate complex problems promptly to higher management.

Required Qualifications:
- Approximately 3 to 4 years of relevant experience in IT support or operations.
- Practical knowledge of Apple Mac computers, macOS, common office applications, and email configuration.
- Basic understanding of networking fundamentals, including LAN, Wi-Fi, routers, and switches.
- Familiarity with website administration and basic SEO concepts; advanced coding or specialist SEO skills are not required.
- Strong communication skills, patience, and a helpful attitude toward supporting colleagues.
- Demonstrated reliability, ownership of tasks, and eagerness to learn and grow professionally.

A relevant degree, diploma, or certification is appreciated but not mandatory. Practical skills and a positive attitude will be highly valued.

Candidates will receive hands-on guidance from the Assistant Manager IT and have opportunities to develop their skills and take on increasing responsibilities within the company.

Applicants who meet most of the requirements are encouraged to apply. This is a great opportunity for those looking to advance their career in IT support within a dynamic and supportive environment.