Information Technology Help Desk + Business Developement

SupremeIT Experts is a managed IT services provider focused on delivering IT support, cybersecurity, cloud, and network solutions tailored for small to mid-sized teams. The company emphasizes clean, well-structured setups, secure access, reliable backups, and swift issue resolution to ensure uninterrupted workflow. Serving clients primarily in Allentown, Emmaus, and Macungie, SupremeIT Experts operates with a remote-first support model while maintaining strong local connections. The company offers comprehensive guidance to minimize IT challenges and foster safer, more transparent environments for its clients.

The Information Technology Help Desk + Business Development position is a full-time, remote role within a fast-growing startup environment. Initially, the role centers on business development and marketing activities to build the client base. Once clients are acquired, the focus shifts to providing IT support. Daily tasks include delivering first-line technical assistance for hardware, software, networks, and cloud services, diagnosing and resolving issues, and escalating complex problems when necessary. Responsibilities also involve managing user accounts, access permissions, and basic network administration, along with monitoring system performance, security, and connectivity.

In addition to IT support, this role contributes to business development by following up on leads, assisting with client proposals, maintaining CRM records, and communicating IT solutions clearly and non-technically. Collaboration with internal teams and clients is essential to ensure high-quality service, timely ticket resolution, and opportunities for expanding SupremeIT Experts’ client portfolio.

Key Responsibilities

- Provide first-line technical support for hardware, software, network, and cloud-related issues.
- Diagnose, troubleshoot, and resolve technical problems efficiently; escalate when necessary.
- Manage user accounts, access permissions, and perform basic network administration tasks.
- Monitor systems for performance, security, and connectivity to maintain optimal operation.
- Support business development efforts by following up on leads and assisting with client proposals.
- Maintain accurate CRM records and help communicate technical solutions in accessible language.
- Collaborate with internal teams and clients to ensure excellent service delivery and client satisfaction.
- Balance multiple tasks and prioritize effectively to meet service level agreements and deadlines.

Required Qualifications

- Strong English communication skills with the ability to explain technical concepts clearly.
- Proven business development and marketing capabilities, adaptable to evolving role requirements.
- Solid foundation in Information Technology with hands-on experience in help desk or technical support.
- Knowledge and skills in Network Administration and Network Security to support and protect client environments.
- Proficient troubleshooting skills across hardware, software, and network issues using a structured, analytical approach.
- Demonstrated customer service skills, including patience, clarity, and a client-focused attitude.
- Experience assisting with business development activities such as lead follow-up, proposal support, and basic CRM usage.
- Familiarity with managed services, cloud platforms like Microsoft 365 and common SaaS tools, and remote support technologies.
- Strong organizational skills to manage multiple tickets, prioritize tasks, and document work accurately.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business, or related field, or equivalent practical experience.

Preferred Qualifications and Benefits

- Relevant industry certifications such as CompTIA A+, Network+, or Security+ are considered a plus.
- Opportunity to work remotely within a dynamic startup environment focused on rapid growth.
- Exposure to a broad range of IT disciplines including cybersecurity, cloud services, and network solutions.
- Chance to develop both technical and business development skills in a supportive team setting.

This role offers a unique blend of IT support and business development responsibilities, ideal for candidates seeking to grow their technical expertise while contributing to company expansion.