Information Technology Support Engineer

The IT Support Engineer will play a crucial role in ensuring the smooth operation of the company’s IT infrastructure across both the head office and factory locations. This position involves providing technical assistance to employees, troubleshooting hardware and software issues, maintaining computer systems, networks, printers, and other IT equipment. The engineer will also be responsible for managing IT resources to support daily business operations effectively.

Key Responsibilities

- Provide technical support for computers, laptops, printers, software applications, and email systems to all employees.
- Troubleshoot and resolve hardware, software, network, and internet connectivity issues promptly.
- Install, configure, and maintain IT equipment and software applications to ensure optimal performance.
- Manage user accounts, access permissions, antivirus solutions, and system updates to maintain security and functionality.
- Maintain accurate records of IT asset inventory, software licenses, and support documentation.
- Ensure regular data backups and uphold IT security protocols to protect company information.
- Coordinate with external IT vendors and service providers to resolve technical issues efficiently.
- Deliver timely and effective IT support to both office and factory staff, minimizing downtime.

Required Qualifications

- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
- 3 to 4 years of hands-on experience in IT support or a similar technical role.
- Proficient knowledge of Windows operating systems, Microsoft Office suite, networking fundamentals, hardware components, and troubleshooting techniques.
- Strong problem-solving abilities combined with excellent communication skills to assist users effectively.

Key Performance Indicators (KPIs)

- Prompt resolution of IT-related issues to minimize disruption.
- Maintaining minimal system downtime to support continuous business operations.
- Efficient management and upkeep of IT assets and resources.
- Adherence to IT security policies and protocols.
- High levels of employee satisfaction regarding IT support services.

This role offers an excellent opportunity for an IT professional to contribute to a dynamic environment by ensuring reliable and secure IT operations. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple technical challenges while supporting a diverse user base.