Information Technology Support Specialist

CommerceKind is a performance-driven Amazon and eCommerce growth agency specializing in PPC management, product launches, private label expansion, and supply chain optimization. With over $750 million in generated sales and more than $35 million in managed ad spend, we deliver comprehensive strategic support to eCommerce businesses worldwide. We are seeking a proactive and experienced IT Support / IT Administrator to oversee and maintain our IT infrastructure, systems, networks, and technical operations. The ideal candidate will have hands-on experience with IT support, network administration, hardware and software management, Google Workspace administration, and office IT operations. This role requires an individual capable of independently managing daily IT needs while ensuring system reliability, security, and operational efficiency.

Key Responsibilities

- Manage Google Workspace, including user accounts, permissions, organizational units, and access controls.
- Handle software licensing, subscriptions, installations, updates, and user access management.
- Maintain and track IT assets such as laptops, desktops, peripherals, and other assigned equipment.
- Diagnose and resolve hardware, software, and operating system issues promptly.
- Administer and troubleshoot LAN, WAN, internet connectivity, switches, routers, and overall office network infrastructure.
- Provide timely technical support and resolve employee IT-related queries.
- Perform preventive maintenance to ensure optimal system performance and minimize downtime.
- Manage CCTV and DVR systems, including configuration, monitoring, troubleshooting, and access control.
- Oversee biometric attendance systems and related software administration.
- Conduct basic server administration tasks such as monitoring, troubleshooting, backups, and maintenance.
- Maintain accurate IT documentation, inventory records, system configurations, access logs, and asset records.
- Ensure compliance with IT security best practices and data protection standards.

Required Qualifications

- Minimum of 2 years of hands-on experience in IT Support or IT Administration.
- Strong knowledge of Windows operating systems and office IT infrastructure.
- Proven experience with Google Workspace administration.
- Hands-on expertise in LAN/WAN networking, CCTV systems, DVRs, and biometric devices.
- Familiarity with basic server administration and backup procedures.
- Excellent troubleshooting and problem-solving skills.
- Ability to independently manage day-to-day IT operations.
- Good communication and interpersonal skills.
- Experience in maintaining IT inventories, access records, and documentation.
- Relevant IT certifications will be considered an advantage.

Preferred Qualifications and Benefits

This role is suited for professionals with practical experience in IT support and infrastructure management who enjoy troubleshooting and solving technical challenges. Candidates should be detail-oriented, capable of maintaining accurate records, and thrive in a fast-paced, results-driven environment.

Benefits include performance-based incentives, flexible working hours with two shifts available (2:00 PM – 11:00 PM), weekends off (Saturday and Sunday), and opportunities for growth within a rapidly scaling eCommerce agency. Employees will gain exposure to modern IT infrastructure and technologies while working in a collaborative and performance-driven environment.

This position is based in Paragon City, Lahore, offering flexible working hours to accommodate different shifts. Applications are open until 15 October 2026.