Role Overview:

Join our team as a Head of Customer Experience and Operations Strategy and play a key role in managing the day-to-day operations of the company, ensuring efficiency and effectiveness in all processes. This role requires a strategic thinker with a strong customer service and operational background, excellent communication skills, and the ability to manage client relationships.

Key Responsibilities:

● Oversee the daily operations of the company, including pre-production, production, post-production and client services.

● Develop and implement operational policies and procedures to enhance productivity and efficiency.

● Monitor and analyze operational performance metrics to identify areas for improvement.

● Lead and facilitate client calls.

● Maintain strong relationships with clients, understanding their requirements and providing tailored solutions, while driving client engagement and satisfaction through effective communication and service delivery.

● Collaborate with the sales and finance teams to ensure seamless project execution and client retention.

● Lead and mentor the customer success and creative team fostering a culture of excellence, collaboration, and continuous improvement.

● Work closely with the executive team to develop and execute operational strategies that align with the company’s goals and objectives.

● Identify and address operational issues proactively, developing innovative solutions to problems.

● Implement quality control processes and regularly review project outcomes to identify areas for improvement.

Requirements:

● The ability to handle a high volume of tasks efficiently.

● The Head of Operations must possess an obsessive focus on task completion, meticulous tracking, and punctual delivery.

● Proven experience in a customer services role.

● Strong strategic thinking and planning abilities. Excellent problem-solving and decision-making skills.

● Exceptional client relationship management and communication skills.

● Demonstrated ability to lead, mentor, and develop high-performing teams.

● A willingness to dive deep into the world of project management and AI tools, with a mindset geared towards continuous improvement.

● Excellent communication skills in English are essential for this role.

Compensation and Incentives:

● Base monthly salary: USD 700.

● Past probation pay: USD 900.

● Monthly Home Internet allowance: USD 25

● Quarterly personal and company performance bonuses of up to 25% of base compensation. (Up to USD 335 per quarter )

● Employee Referral bonus of USD 45

● Eid Holiday Bonus of USD 170

● Paid time off for holidays and sick leave – A total of 28 days

Why Join INhouse Video?

● Remote work flexibility.

● A culture of innovation and creativity.

● Significant growth and career advancement potential.

● Be part of an innovative company leading the video content revolution for businesses.

Job Details

Job Channel:
Total Positions:
1 Post
Job Shift:
Work from Home
Job Type:
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
6 Years
Apply Before:
Jun 23, 2024
Posting Date:
May 23, 2024

INhouse Video

Media/Communications · 1-10 employees - Islamabad

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