Inside Sales Executive | UAE Market

Zen Interactive Technologies, a leading ICT distributor based in Dubai, is expanding its presence by opening a new office in Islamabad, Pakistan. The company serves over 450 resellers and systems integrators across the UAE, Middle East, and Africa, distributing unified communications, networking, and collaboration technologies from brands such as 3CX, Yealink, Snom, Dinstar, Fanvil, Teltonika, and Jabra, along with its own interactive display products. This role is one of the initial hires for the Islamabad team, focused on managing inbound sales and driving revenue growth by engaging with customers and resellers primarily across the UAE market.

Key Responsibilities
- Manage all inbound sales inquiries from end users and resellers via phone, email, web, WhatsApp, and marketplaces, ensuring timely and professional responses within defined standards.
- Qualify each inquiry thoroughly by assessing customer requirements, quantities, budgets, timelines, and decision-makers.
- Prepare accurate quotations based on approved pricing, verifying stock availability, lead times, and true costs before quoting.
- Follow up persistently on all open quotations to close deals, documenting reasons for any lost sales.
- Identify opportunities to cross-sell and up-sell relevant products within the company’s portfolio to meet customer needs.
- Maintain up-to-date and complete records in the CRM system daily, demonstrating strong discipline in data management.
- Collaborate with Dubai-based colleagues for site visits and coordinate with the technical team on solution design when necessary.
- Provide weekly reports covering inquiries, quotations, orders, and sales pipeline status.

Required Qualifications
- Minimum of three years’ experience in inside sales, tele-sales, or inbound sales, preferably within IT, ICT, or other technical product sectors.
- Proven ability to close sales remotely via phone and email without face-to-face customer interaction.
- Strong commercial acumen, capable of constructing accurate quotes, understanding costs, and maintaining profit margins without resorting to excessive discounting.
- Demonstrated CRM discipline and consistent pipeline management.
- Excellent spoken and written English communication skills, with clarity on phone conversations.
- Willingness and ability to work from the Islamabad office aligned with Dubai business days and hours.

Preferred Qualifications and Benefits
- Experience selling unified communications (UC), VoIP, networking, audiovisual (AV), or display products is advantageous.
- Prior experience serving customers in the Gulf region is a plus.
- Knowledge of Arabic language is desirable but not mandatory.
- Competitive base salary with quarterly commissions based on gross profit generated.
- Clearly defined role with measurable targets and ownership of sales numbers.
- Access to product training and vendor certification programs.
- Opportunity to be among the pioneering members of the Pakistan team, contributing to the company’s growth and market expansion.

Candidates are invited to submit a video application addressing specific questions about their sales experience, approach to managing accounts, handling objections, and pricing negotiations. This video should be recorded in one take and shared via a publicly accessible link. Applications without the video will not be considered.

Education
- Bachelor’s degree (required)

Experience
- Minimum 1 year in sales (required)

Language
- English (required)

Location
- Islamabad, Pakistan (on-site)

Work Arrangement
- Full-time, in-person, aligned with Dubai business hours

Compensation for this role is up to PKR 165,000 per month, reflecting the candidate’s experience and performance.