Install Operations Associate

Motive is a leading technology company focused on improving safety, productivity, and profitability for businesses operating in the physical economy. By combining IoT hardware with AI-driven applications, Motive’s Automated Operations Platform simplifies vehicle and equipment tracking, driver safety, compliance, maintenance, and spend management. Serving over 120,000 businesses across industries such as transportation, construction, energy, agriculture, and food and beverage, Motive is recognized as a Forbes Cloud 100 company and was named a 2020 Career-Launching Company by Wealthfront.

As an Install Operations Associate on the Professional Services team, you will manage the entire invoicing lifecycle to ensure timely and accurate payments to vendors while maintaining detailed and accurate reporting. This role demands strong organizational skills, meticulous attention to detail, and proficiency in generating reports. You will work closely with Motive Onboarding Project Managers, third-party installation companies, and partners to support smooth and efficient operations.

Key Responsibilities:
- Manage the full invoicing process, including creating statements of work, purchase orders, receiving and verifying invoices, approving payments, and processing payments to installation partners.
- Ensure invoice accuracy and proper coding for financial and operational reporting.
- Maintain and update the vendor price catalog database as needed.
- Respond promptly to vendor inquiries regarding invoice and payment status.
- Build and maintain strong relationships with vendors and internal stakeholders.
- Perform regular reconciliations of vendor statements to ensure accuracy.
- Assist the accounting team during month-end and year-end close activities.
- Serve as a liaison between vendors and internal teams to facilitate installation verification and invoice approvals.
- Create statements of work for installation partners and manage the routing process for signatures.
- Oversee purchase orders and related invoices, including processing change orders to guarantee timely payments.
- Coordinate with the Motive Accounts Payable team to resolve invoice questions and change requests.
- Generate reports for financial, operational, and performance reviews related to professional installers and the proinstall program.
- Support installation partners in resolving invoice disputes, questions, and outstanding payments.
- Lead process improvements and business transformation initiatives within the invoicing team to support the growth of Professional Services.

Required Qualifications:
- Bachelor’s degree in accounting, finance, or a related field.
- At least 3 years of experience in invoice management or accounts payable.
- Strong analytical skills with exceptional attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work efficiently under pressure and meet deadlines.
- High proficiency in Microsoft Office and G Suite, especially Excel and Google Sheets.
- Experience working both independently and collaboratively within a team environment.

Preferred Qualifications and Additional Information:
- Experience with Hex or Tableau for data visualization.
- Familiarity with Redash queries.
- Experience using Salesforce (SFDC) and Coupa is preferred.
- Motive values diversity and inclusion and welcomes candidates from a variety of backgrounds and experiences.
- Candidates must be authorized to access commodities and technologies regulated under U.S. Export Administration Regulations.
- Some interviews or training sessions may require in-person attendance at one of Motive’s global offices.

Motive is committed to fostering an inclusive workplace and is an equal opportunity employer. Candidates are encouraged to review the company’s Candidate Privacy Notice and UK Candidate Privacy Notice for additional information.