Insurance Admin

Regiment Staffing is seeking a dedicated Insurance Administrator to join a rapidly growing brokerage. This role is ideal for a relationship-focused individual with strong organizational and analytical abilities. The successful candidate will be comfortable engaging with clients directly, primarily through telephone and computer-based communication, and will play a key role in supporting both sales and customer service teams.

Key Responsibilities:
- Provide telephonic and email support to clients, managing policy endorsements, amendments, and resolving insurance-related inquiries.
- Assist the sales and customer service teams while ensuring a high standard of client service.
- Oversee the entire claims process, from receiving claims and verifying details to communicating with clients and coordinating with insurers.
- Administer insurance policies, manage renewals, and conduct client follow-ups to avoid policy cancellations.
- Complete policy changes using partner company portals and websites in compliance with underwriting guidelines.
- Maintain accurate electronic and physical records, update client databases, and organize filing systems efficiently.
- Process invoices and payments, and prepare regular reports and presentations as required.
- Build and sustain strong relationships with clients, insurers, and internal and external stakeholders.
- Address and resolve billing concerns promptly.
- Stay informed about current insurance legislation, industry trends, and company policies to ensure compliance and best practices.

Required Qualifications:
- Minimum of 1 year experience as an Insurance Administrator, preferably within a brokerage or insurance company environment.
- At least 2 years of experience in a customer service role.
- Fluent in English, with strong reading, writing, and communication skills.
- Excellent telephone etiquette and professionalism.
- Ability to successfully pass the Insurance Exam.

Preferred Skills and Benefits:
- Strong organizational, time management, and administrative skills are essential.
- Proficient verbal and written communication skills for effective interaction with clients and stakeholders.
- Competency in computer systems, including MS Office, insurance software, and database management.
- High attention to detail and accuracy in record-keeping and data processing.
- Effective problem-solving skills and the ability to manage urgent issues calmly and efficiently.
- Previous experience in a similar administrative or insurance-related role is advantageous.
- Typically requires a Bachelor’s Degree; additional qualifications may be preferred depending on the specific role.

This position offers the opportunity to work with one of Canada’s fastest organically growing insurance brokerages, known for its people-oriented culture. Employees receive the tools and resources needed to work smarter, along with ongoing training and support to foster professional growth.

This role suits a visionary candidate who thinks ambitiously, embraces growth, and seeks continuous self-improvement. Resilience, adaptability, and a positive attitude toward change are highly valued. The ideal candidate supports colleagues, clients, and communities with professionalism and courtesy, even in challenging situations.

Shift Schedule: Monday to Friday, 6:00 p.m. to 3:00 a.m.
Work Location: Onsite at Alhafeez Executive, Gulberg, Lahore. This is an in-person role requiring physical presence at the office.
Compensation: Monthly salary range of Rs90,000 to Rs100,000.