Insurance Support Specialist

We are looking for a detail-oriented Personal Lines Insurance Support Specialist to join a US-based insurance agency. The ideal candidate will have 1–2 years of experience in US Personal Lines Insurance, with hands-on knowledge of quoting across multiple carrier platforms and managing day-to-day policy administration. This role demands excellent English communication skills, strong organizational abilities, and a customer-focused approach. Candidates must be able to work US business hours and thrive in a fast-paced environment.

Key Responsibilities
- Prepare insurance quotes using multiple carrier platforms.
- Process new business applications, policy renewals, endorsements, and cancellations.
- Assist with Certificates of Insurance (COIs) and maintain policy documentation.
- Handle customer payments and ensure accurate policy record keeping.
- Respond to inbound customer calls and address policy-related inquiries professionally.
- Perform administrative duties such as filing, document management, and data entry.
- Communicate effectively with clients, insurance carriers, and internal teams.
- Ensure timely, accurate processing of insurance requests while maintaining compliance standards.

Required Qualifications
- Minimum of 1–2 years of experience in US Personal Lines Insurance.
- Proven experience quoting policies across multiple insurance carrier platforms.
- Familiarity with handling renewals, cancellations, endorsements, payments, and COIs.
- Strong verbal and written English communication skills.
- Excellent organizational skills with the ability to multitask efficiently.
- Proficiency in Microsoft Office and insurance agency management systems.
- Ability to work independently and manage priorities in a fast-paced setting.

Preferred Qualifications and Benefits
- Experience supporting a US-based insurance agency.
- Knowledge of Agency Management Systems (AMS) such as Applied Epic, EZLynx, HawkSoft, AMS360, or similar platforms.
- Customer service or call center experience within the insurance industry is a plus.
- Opportunity to join a forward-thinking company that connects global talent with innovative healthcare and insurance organizations.
- Work in a collaborative environment committed to diversity, inclusion, and equal opportunity employment.

At EDGE, we are dedicated to bridging the gap between top global talent and companies driving innovation in healthcare and insurance. Our mission is to eliminate geographic barriers to employment, offering professionals worldwide meaningful career opportunities. We foster a diverse and inclusive workplace where all qualified candidates receive fair consideration regardless of race, gender, age, disability, or any other protected characteristic. If you meet the experience requirements and are eager to contribute to a dynamic US insurance agency, we encourage you to apply.