Insurance Support Specialist

We are seeking a detail-oriented Personal Lines Insurance Support Specialist to join a US-based insurance agency. The ideal candidate will have 1–2 years of experience in US Personal Lines Insurance, with hands-on expertise in quoting policies across multiple carrier platforms and managing day-to-day policy administration. This role demands excellent English communication skills, strong organizational abilities, and the capacity to work US business hours. The specialist will support various insurance processes including new business, renewals, endorsements, cancellations, and customer service, ensuring accuracy and compliance in all tasks.

Key Responsibilities
- Prepare insurance quotes using multiple carrier platforms.
- Process new business applications, policy renewals, endorsements, and cancellations.
- Assist with Certificates of Insurance (COIs) and maintain policy documentation.
- Handle customer payments and ensure accurate policy record-keeping.
- Respond to inbound customer calls and address policy-related inquiries professionally.
- Perform administrative duties such as filing, document management, and data entry.
- Communicate effectively with clients, insurance carriers, and internal teams.
- Ensure timely and compliant processing of insurance requests.

Required Qualifications
- Minimum 1–2 years of experience in US Personal Lines Insurance.
- Proven experience quoting policies across multiple insurance carrier platforms.
- Skilled in managing renewals, cancellations, endorsements, payments, and COIs.
- Strong verbal and written English communication skills.
- Excellent organizational skills with the ability to multitask efficiently.
- Proficiency in Microsoft Office and insurance agency management systems.
- Ability to work US business hours and operate independently in a fast-paced environment.
- High attention to detail and accuracy in all tasks.

Preferred Qualifications and Benefits
- Experience supporting a US-based insurance agency.
- Familiarity with Agency Management Systems (AMS) such as Applied Epic, EZLynx, HawkSoft, AMS360, or similar platforms.
- Background in customer service or call center roles within the insurance industry.
- Opportunity to build a long-term career with a company that values global talent and inclusivity.

At EDGE, we connect top global talent with innovative companies shaping the future of healthcare and insurance. Our mission is to eliminate geographic barriers to employment by creating a diverse and inclusive community of professionals. We offer a platform where you can showcase your expertise and grow your career on a global scale.

EDGE is an equal opportunity employer committed to fostering a workplace where all qualified applicants receive fair consideration regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.