Posted Jan 08, 2018 11 views
INTECH Process Automation has a legacy of over 25 years of providing the automation & software intelligence solutions to huge and renowned Oil & Gas clients including Shell, Total, ExxonMobil, Schlumberger, and many others down the list, around the globe. Company is headquartered in USA, with another International headquarters in Dubai-UAE. As of now, operating 5 Continents wide (USA, Africa, Europe, Asia Pacific, Middle East), having offices in 13 Countries.
Right at the moment, we are looking to hire an Application & Technical Support Engineer who will be based in Karachi Office. Below are the core responsibilities that the incumbent shall perform;
· Works under the Lead Engineer or Project Manager or Sales Manager to execute assigned tasks related to the project
· Responsible of timely responding to every technical support request from customer.
· Responsible for responding, guiding and troubleshooting of technical problems over company provided telephone. Response range shall be 24 Hrs. and 7 Days a week.
· Responsible to mobilize to client’s site within 02 Hours (including after office hours, weekends and gazzeted holidays) for critical or plant wide problems.
· Responsible to mobilize to client’s site within one day for non-critical problems and routine maintenance.
· Responsible for sign off from customer for all time sheets and technical support reports.
· Since job is primarily focused on providing after sales services in South and especially in Karachi therefore candidate shall be resident of Karachi city.
· Manages and record keeping of all latest customer application backups
· Must possess customer oriented attitude and have capability of customer relationship management
· Responsible for active participation in DCS/PLC programming and HMI development for any project which lies under South Pakistan Territory
· Responsible for active participation in system design, hardware (panel, hydraulic, pneumatic, instrumentation, electrical, network etc.) design and software design under supervision of PM/Project Lead for any project which lies under South Pakistan Territory
· Responsible to develop and use engineering tools/processes to ensure efficient development and quality of project deliverables under supervision of PM/Project Lead
· Understand / Develops project and after sales technical support related documentation (Schedules, Drawings, Layouts, Instruction Sets, Training Manuals, Commissioning and Troubleshooting plans etc.)
· Provides support remotely or in person for internal testing and FAT
· Carries out site work with frequent travelling in any part of Pakistan or any INTECH office
· Maintains/ manages query lists for all internal as well as customer related queries when working directly under the Project Manager
· Must understand basis sales terms in order to participate in Bid submission, Bid Opening, Contract sign off and project kick-off meetings
· Ensures that there is only one turn around for all the deliverable, i.e. the quality of task done by him is such that it needs just a brief review and reporting to PM / Project Lead / Sales Manager
· Ensures that the deliverables meet all criteria of good engineering practices and conform to international as well as INTECH’s standards
· Ensures that all deadlines are met.
· Responsible for overall satisfaction with the quality of the assigned tasks
· Finds solutions to the technical problems related to the project
· Responsible for enforcement of Company QMS and safety standards on all assigned tasks.
· Responsible for reporting the time in Project Server
Job Details
Intech Process Automation
pIntech delivers industrial automation and control system solutions to customers worldwide in the Oil & Gas, Petro-Chemicals, Chemicals, Energy and other sectors. Intech works in close association with its clients to improve their productivity, competitiveness and profitability. Over the last ten years Intech has successfully delivered well over a hundred control system projects in seventeen countries. Intech has over 300 engineering man-years of control system specific experience including key roles in some of the largest process plant projects in the world. Intech's ten years aggregate employee retention figure of 85% results in direct client benefit. The services rendered are vendor neutral and cover all project phases from concept through commissioning and onto maintenance. Project success is achieved through highly developed engineering methodologies and project execution models. You will find Intech a capable and responsive plant automation partner on both regional and global basis./p
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