Integration Engineer

We are seeking a CRM Integration Engineer with over three years of experience in connecting SaaS business tools to CRM systems. This role will be responsible for managing the integration between the phone system and the CRM for a US-based client’s sales team of 25–30 people. The initial focus will be on migrating to a cloud phone system integrated with Zoho CRM. The engineer will work closely with an external telephony consultant who advises on call-flow design, number porting, and compliance, ensuring seamless communication and system functionality.

Key Responsibilities:
- Configure and deploy a cloud telephony platform (JustCall) according to agreed specifications.
- Integrate the telephony system with Zoho CRM using APIs and webhooks to enable features such as click-to-call, call logging, and lead routing.
- Collaborate with the client’s external telephony consultant on call-flow design and rollout strategies.
- Develop detailed rollout plans including testing phases and fallback procedures to ensure uninterrupted live call handling.
- Document all integrations thoroughly and maintain ownership post-launch.
- Engage directly with client stakeholders as part of a small core team, ensuring clear communication and alignment throughout the project lifecycle.

Required Qualifications:
- Minimum of 3 years’ experience as a business systems engineer, integration engineer, or solutions engineer.
- Proven experience connecting at least two SaaS tools to a CRM via APIs or webhooks.
- Proficiency with REST APIs and basic scripting skills in Python or JavaScript.
- Ability to interpret and work from written specifications, proactively seeking clarification before development.
- Strong communication skills and confidence in working directly with client stakeholders.

Preferred Qualifications and Benefits:
- Experience with Zoho CRM is highly desirable; familiarity with HubSpot or Salesforce is also valuable.
- Exposure to cloud telephony platforms such as JustCall, Aircall, RingCentral, Dialpad, or Twilio.
- Knowledge of automation tools like Zapier, Make, or n8n.
- Background in consulting or client-facing delivery roles is a plus.

Perks and Benefits:
- Gym, travel, and food allowances.
- Annual certification opportunities.
- Paid time off and holidays.
- Bi-annual performance reviews and bonuses.

This role offers the chance to take full ownership of critical communication integrations within a dynamic sales environment, working closely with both technical consultants and business stakeholders to deliver reliable, scalable solutions.