Trademor, one of the official Channel Partners of Alibaba in Pakistan, is looking for a competitive and passionate Services Executive to be a part of the team for the servicing of their overseas clientele.
Responsibilities include maintaining customer satisfaction while improving the quality of service.
Work as Alibaba’s certified services representative in the Global market for Alibaba.com.
Providing excellent quality services to our international clients.
Conduct international market research to identify selling possibilities and evaluate customer needs.
Handle complaints or objections.
Working as a team member to be the PoC with our international partners.
Provide regular trainings to our on-boarded clients on how to use the platform.
Proven experience in E-Commerce Customer services.
Hands on experience with E-Commerce Platforms, CRMs, A&V etc
Proficiency in English language.
Thorough understanding of customer handling and negotiating techniques.
Self-motivated with a results-driven approach.
Aptitude in delivering attractive presentations and pitches.
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