Intermediate Salesforce Administrator

Contour Software has rapidly expanded from a small team to over 2,000 employees across three cities within 14 years. As a subsidiary of Constellation Software Inc., one of the world’s top 10 software companies, Contour operates within a global network serving customers in more than 100 countries. Our diverse portfolio spans over 100 industry domains, offering professionals a dynamic environment to build long-term, fulfilling careers. Originally focused on R&D and accounting back-office functions, Contour has evolved into a full-service global center supporting various departments and divisions worldwide, with teams based in Karachi, Lahore, and Islamabad.

We are currently seeking an intermediate Salesforce professional to enhance and support our Salesforce platform across the business. This role involves close collaboration with business stakeholders to understand their needs, assess Salesforce capabilities, and deliver scalable solutions that reduce dependency on external consultants. The ideal candidate will possess strong hands-on Salesforce technical skills combined with a solid grasp of business processes, enabling them to translate requirements into practical, effective solutions. This position is based at one of Contour’s resource centers in Karachi, Lahore, or Islamabad and functions as an extension of the division’s R&D department.

Key Responsibilities

- Develop, configure, and maintain Salesforce applications using Apex, Lightning Web Components (LWC), Flows, and standard platform features.
- Manage Salesforce security, user access, data models, automation, reports, and dashboards.
- Design and implement API integrations between Salesforce and external systems such as billing platforms, customer support tools, survey systems, and internal software.
- Collaborate with business stakeholders to gather requirements, identify opportunities for improvement, and translate business needs into scalable technical solutions.
- Support Salesforce CPQ migration, billing modernization, dynamic invoicing, and integration projects.
- Oversee enhancements and projects end-to-end, including development, testing, deployment, documentation, and production support.
- Evaluate new Salesforce features and recommend solutions to improve business processes and minimize reliance on external consultants.

Required Qualifications

- Bachelor’s degree in computer science, software engineering, or a related field.
- 3-5 years of hands-on experience in Salesforce administration and development.
- Strong knowledge of Salesforce configuration, data modeling, security, and platform architecture fundamentals.
- Practical experience with Apex, SOQL, Lightning Web Components (LWC), and Salesforce Flow.
- Experience developing and consuming REST/SOAP APIs and integrating Salesforce with external systems.
- Familiarity with Salesforce deployment practices, source control, testing, and release management.
- Ability to analyze business requirements and translate them into effective technical solutions.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication skills and ability to work directly with both business and technical stakeholders.
- Proactive approach with the ability to manage multiple enhancements and contribute to a growing project pipeline.

Preferred Qualifications

- Experience with Salesforce CPQ and knowledge of its end-of-life transition and migration considerations.
- Exposure to Salesforce Revenue Cloud or revenue lifecycle management solutions.
- Background in billing, invoicing, subscription management, or financial process automation.
- Experience integrating Salesforce with SaaS products or internal enterprise applications.
- Salesforce Platform Developer I and/or Administrator certifications.

Benefits

- Competitive market-leading salary
- Comprehensive medical coverage for employees and dependents, including parents
- Provident fund and employee performance-based bonuses
- Home internet subsidy and conveyance allowance
- Profit sharing plan for tenured employees
- Life insurance benefits
- Child care facility and company-provided meals
- Professional development budget and sporadic on-shore training opportunities
- Recreational area for in-house games and a friendly work environment
- Leave encashment

At Contour, we value the unique contributions of our diverse workforce and are committed to fostering a respectful and inclusive culture. We actively encourage qualified individuals with special needs to apply and provide reasonable accommodations throughout the recruitment process. Our workplace is free from all forms of discrimination, honoring the dignity and worth of every employee.