Intern - VoIP Engineer

RepairDesk is a leading repair shop management software designed to streamline operations for single-store, multi-store, and franchise repair businesses across various industry verticals. With over 40 powerful integrations and modules, the platform is highly customizable and supports more than 3,000 businesses worldwide. Available in over 30 languages, RepairDesk helps companies save time, manage inventory efficiently, and run profitable repair stores.

Key Responsibilities:
- Successfully onboard new customers onto the platform by providing full setup and comprehensive training to ensure optimal use and management.
- Deliver first-line support to end users, addressing fault fixing, general maintenance, and management issues.
- Assist with the implementation of VoIP systems by setting up 3cx accounts and supporting the installation, configuration, and maintenance of VoIP equipment such as IP phones.
- Conduct training sessions for end-users on the proper use of VoIP systems, specifically the 3cx portal.
- Provide ongoing support for VoIP systems and equipment, responding promptly to customer inquiries and resolving issues via phone, email, and chat.
- Document and update technical procedures, troubleshooting guides, and knowledge base articles to maintain accurate and accessible resources.
- Participate in on-call rotations to handle urgent VoIP-related issues outside regular business hours.
- Maintain detailed records of support tickets, resolutions, and system changes within the CRM system.
- Monitor and analyze VoIP network performance, proactively identifying and resolving issues to ensure optimal service quality.

Required Qualifications:
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Telecommunications, or a related field.
- Fresh graduates or candidates with up to 6 months of experience in client-facing roles.
- Basic knowledge of VoIP systems and IP protocols.
- Ability to work effectively under pressure and meet tight deadlines.
- Strong analytical and problem-solving skills combined with excellent written and verbal communication in English.
- Reliable time management and flexibility to adapt to varying work schedules.
- Understanding of computing, networking, and telecommunications industry products.

Preferred Qualifications and Benefits:
- Health insurance coverage for self, spouse, and children (IPD).
- Maternity and paternity benefits to support family needs.
- Provident fund contributions for long-term financial security.
- Paid leaves including casual, medical, and annual leave options.
- Profit and stock sharing plans available for tenured employees, encouraging long-term growth and engagement.

This opportunity begins with a 3-month internship, which leads to a full-time position upon successful completion. The internship stipend is PKR 60,000 per month. The working hours are from 7 PM to 4 AM Pakistan Time, Monday through Friday, with onsite presence required at the Jeff Heights office located in Gulberg III, Lahore.

Candidates interested in this role should prepare to engage in a dynamic environment where technical expertise and customer service skills are equally valued. This position offers a solid foundation for career growth within a fast-expanding software company serving global clients.