International Call Center Agent

WBM Pvt. Ltd., located in Lahore, Pakistan, is looking for a confident and motivated International Call Center Agent to join their team on a full-time basis. The ideal candidate will have strong English communication skills and the ability to interact professionally with international customers. This role involves handling both inbound and outbound calls, providing accurate information about products and services, and delivering effective solutions to customer inquiries. The position requires maintaining detailed records, following company procedures, and consistently meeting performance targets in a fast-paced, customer-focused environment.

Key Responsibilities
Handle inbound and outbound calls with international customers in a professional and confident manner. Provide accurate and clear information about the company’s products and services. Understand customer needs and offer appropriate solutions to their inquiries or concerns. Manage customer questions, complaints, and feedback with professionalism and patience. Follow up with customers when necessary to ensure their satisfaction. Maintain precise records of all customer interactions and call details. Consistently achieve daily, weekly, and monthly performance targets. Adhere strictly to call scripts, company policies, and quality standards. Maintain a positive and professional attitude during all customer interactions. Collaborate with relevant departments to resolve customer issues efficiently. Ensure the confidentiality of customer and company information at all times.

Required Qualifications
Candidates should have 1 to 2 years of experience in an international call center or customer service role, preferably. Excellent English communication skills are essential, including clear pronunciation and conversational ability. Professional telephone etiquette and a confident, persuasive communication style are required. Strong listening skills and the ability to solve problems effectively are important. Basic computer literacy and typing skills are necessary. The candidate must be able to work well under pressure and consistently meet performance targets. Punctuality, discipline, and a professional demeanor are expected.

Preferred Qualifications and Benefits
Experience working with US, UK, Australian, or other international campaigns is considered an advantage. The company offers a competitive salary based on experience and skills. Performance-based incentives are provided to reward outstanding achievement. Employees will benefit from a professional work environment that encourages growth. Opportunities for training, development, and career advancement are available.

This position is based in Lahore and requires in-person attendance. The monthly salary range is approximately Rs20,696 to Rs78,514, depending on experience. Interested candidates are encouraged to apply by submitting an updated CV with the position title clearly indicated.