International Call Center Agent

WBM Pvt. Ltd., based in Lahore, Pakistan, is seeking a confident and motivated International Call Center Agent to join their team on a full-time basis. The ideal candidate will possess excellent English communication skills and demonstrate the ability to engage professionally with international customers. This role involves managing both inbound and outbound calls, providing accurate information about products and services, and ensuring customer satisfaction through effective problem-solving and follow-up. Candidates with 1 to 2 years of experience in international call centers or customer service are preferred.

Key Responsibilities
- Handle inbound and outbound calls with international customers professionally and confidently.
- Provide accurate and clear information regarding products and services.
- Understand customer needs and offer appropriate solutions.
- Address customer questions, concerns, and complaints with professionalism.
- Follow up with customers as necessary to ensure resolution and satisfaction.
- Maintain detailed and accurate records of customer interactions and call details.
- Meet daily, weekly, and monthly performance targets consistently.
- Adhere to call scripts, company procedures, and quality standards.
- Maintain a positive and professional demeanor during all customer interactions.
- Collaborate with relevant departments to resolve customer issues efficiently.
- Ensure confidentiality of customer and company information at all times.

Required Qualifications
- 1 to 2 years of experience in an international call center or customer service role is preferred.
- Excellent English communication and conversational skills with clear pronunciation.
- Professional telephone etiquette and confident, persuasive communication style.
- Strong listening and problem-solving abilities.
- Basic computer proficiency and typing skills.
- Ability to work effectively under pressure and consistently meet targets.
- Punctual, disciplined, and professional work ethic.

Preferred Qualifications and Benefits
- Experience working on US, UK, Australian, or other international campaigns is an advantage.
- Competitive salary commensurate with experience and skills.
- Performance-based incentives to reward outstanding work.
- A professional and supportive working environment.
- Opportunities for training, development, and career growth.

This position requires the candidate to work on-site in Lahore. The monthly salary range is Rs. 20,696.03 to Rs. 78,514.34, depending on experience and qualifications.

WBM Pvt. Ltd. offers a dynamic workplace where motivated individuals can grow their careers while contributing to a customer-focused team. Candidates interested in this opportunity should prepare an updated CV highlighting relevant experience and skills.