Posted Mar 26, 2024 84 views
• Handling customer queries regarding hotel/tour bookings over call
• Resolve customer complaints/queries via phone, email, mail or social media
• Manage large amounts of incoming calls from customers on a helpline
• Provide accurate, valid, and complete destination information by using the right methods/tools
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Manage CRM
• Handling B2B calls
• Responding to social media queries
• Coordinating with marketing on lead generation.
• Develop and maintain positive business and customer relationships
Job Details
International Centre of Excellence (ICE) Pakistan
The International Centre of Excellence (ICE) has been established by iQualify UK, a British education provider, with the aim of providing both professional training and transnational education consultancy to develop the human capital in Pakistan. The centre has developed an ecosystem that enables academicians and professionals from UK’s higher education institutions to carry out capacity building projects in Pakistan along with developing our future generation of leaders and entrepreneurs.
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