International Customer Service Representative

ibex Pakistan is seeking fluent English speakers to join its Customer Service team in Karachi for a prominent international campaign. The role involves providing high-quality customer support in a dynamic and fast-paced environment. Candidates will have the opportunity to work with a well-established BPO company that values growth and long-term career stability.

Key Responsibilities:
- Deliver exceptional customer service by effectively communicating with clients in fluent English.
- Handle inquiries and resolve issues independently while maintaining professionalism and efficiency.
- Adapt to rotational shifts and manage workload in a fast-paced setting.
- Maintain accurate records of customer interactions and follow company protocols.

Required Qualifications:
- Completion of A/O Levels or a Bachelor’s degree.
- Excellent command of English, both spoken and written.
- Ability to work independently and thrive under pressure in a fast-moving environment.

Preferred Qualifications and Benefits:
- Company-provided transportation to ensure safe and convenient commuting.
- Permanent full-time employment offering long-term job security.
- Opportunities for career growth and promotions within a reputable BPO organization.
- Work location is at ibex Tower, Shahrah-e-Faisal, Karachi.
- Rotational 9-hour shifts scheduled between 4:00 PM and 11:00 AM.
- Competitive monthly salary ranging from Rs70,000 to Rs115,000.
- This is an in-person role requiring attendance at the office.

If you know someone who fits this profile, referrals are encouraged. This position offers a stable and rewarding career path for individuals passionate about customer service and professional development.