International Customer Support & Sales Executive

We are looking for a confident and professional Customer Support & Sales Executive to join our team in Karachi, focusing on serving Canadian customers. The ideal candidate will be responsible for managing both inbound and outbound calls, delivering excellent customer service, and driving sales by converting leads into confirmed bookings. This role demands strong communication skills, a customer-focused mindset, and the flexibility to work night shifts aligned with Canadian business hours.

Key Responsibilities
- Handle incoming calls from Canadian customers promptly and professionally.
- Conduct follow-up calls to existing leads and customers as necessary.
- Understand customer needs and provide appropriate solutions.
- Address customer inquiries and offer expert support throughout each interaction.
- Follow up with interested customers to convert opportunities into confirmed bookings or sales.
- Maintain accurate and up-to-date customer and call records within the CRM system.
- Achieve or exceed daily and monthly calling and sales targets.
- Build and maintain positive, professional relationships with customers to enhance satisfaction and loyalty.

Required Qualifications
- Excellent spoken English with a clear and confident voice suitable for customer interactions.
- Strong communication skills and the ability to manage customers effectively.
- Comfortable handling both inbound and outbound calls in a fast-paced environment.
- Good persuasion and negotiation skills to influence customer decisions.
- Basic computer proficiency and familiarity with CRM software.
- Ability to work night shifts according to Canadian business hours.
- Reliable, punctual, highly target-oriented, and professional in attitude.

Preferred Qualifications and Benefits
- Previous experience in customer support, call center operations, sales, or closing deals is preferred.
- Competitive salary package.
- Performance-based incentives and bonuses to reward achievements.
- A professional working environment that supports career growth.
- Opportunities for advancement within the organization.
- Comprehensive training and ongoing support to help you succeed in the role.

This is a full-time, in-person position based in Karachi, Pakistan, with night shifts aligned to Canadian business hours. The monthly salary range is Rs35,000 to Rs50,000, depending on experience and performance. If you are motivated to deliver exceptional customer service and meet sales targets in a dynamic environment, we encourage you to apply.