Quality Assurance Officer

Background/IRC Summary:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war and disaster. At work today in over 40 countries and 22 U.S. cities, we restore dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

IRC has been working in Pakistan for approximately 40 years, managing and delivering large, complex programs to meet the needs in health, education, safeguarding, environmental health and livelihoods for displaced, poor and disaster affected communities. With the support of the federal and provincial governments, and generous donors like FCDO, ECHO, USAID, GAC and Australian Aid Agencies the IRC is currently implementing projects across the country.

Job Overview/Summary:

Working in coordination with IRC’s health team, supervising, and providing on the job mentoring training support to staff and concerned health care providers including, lady health visitors, community health workers/technicians in districts health facilities on required health/RH/FP thematic areas. Help identify gaps, prepare supportive supervision plans and follow up duly and diligently.

Major Responsibilities:

•       Provide supportive supervision to field teams and health care providers (all cadres), on the job coaching and mentoring at on site/field offices/health facilities

•       Perform regular quality assurance checks for services, documentation, records and interventions and make follow up plans accordingly

•       Provide appropriate technical assistance according to project indicators.

•       Review and reinforce infection prevention protocols to ensure proper implementation

•       Review and analyze the information to present utilization trends based on monitoring indicators.

•       Identify gaps in practical skills of the staff and propose trainings/refreshers/coaching sessions accordingly

•       Conduct field visits to ensure proper implementation of quality family planning services being provided at private providers facilities in the RYK district

•       Participate in coordination meeting with district department, committees, etc

•       Perform other relevant tasks as required.

Key Working Relationships:

Position Reports to: Project Manager, Team Lead

Position directly supervises: Field Team(s), Healthcare Providers

Job Requirements:

A.      Education

•       Graduation with diploma in midwifery/LHV recognized by the Nursing Council of Pakistan

B.      Work experience:

•       Experience of working for at least two years in reproductive health and FP will be preferred

C.      Demonstrated Skills and Competencies:

•       Work experience in maternity hospital or MCH preferred.

•       Training background in reproductive health/FP/PHC

•       MS excel/computer literacy skills are a must

Language Skills:  Punjabi, Urdu, English

Certificates or Licenses:

a) Graduation with diploma in midwifery/LHV recognized by the Nursing Council of Pakistan Working experience with International NGOs or similar set-up

 b) Local candidates will be given preference.

The IRC Core Values and Commitments.

·         The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Adult Safeguarding, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity Anti-Retaliation and Combating Trafficking in Persons.

·         IRC is committed to ensuring that IRC staff is suitable to work with children and have the knowledge s/he needs to uphold and abide by the IRC’s Child Safeguarding Policy as well as Adult Safeguarding Policy.

• • Level of interaction with children: Frequent direct contact with children.               

·         IRC ensures that its staff must actively practice the roles and responsibilities related to client responsiveness, accountability to people in affected communities and must have competencies to solicits and listens to feedback and other’s perspectives, responds to feedback with maturity and sensitivity and takes appropriate decisions and makes changes to behavior or actions in response to feedback.

·         IRC recognizes that gender equality is fundamental to the achievement of our organizational mission. As such, IRC is committed to the promotion of gender equality in all aspects of our operations and programs. Our organizational policies, procedures and actions demonstrate this commitment.

Women candidates, minorities group and person with disability are highly encouraged to apply.