Posted Dec 04, 2017 2 views
1. Managing incoming calls and customer service inquiries
2. Identifying and assessing customers’ needs to achieve satisfaction
3. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
4. Follow communication procedures, guidelines and policies
5. Take the extra mile to engage customers
Skills
Job Details
Intersoft BPO
Intersoft BPO Solutions is one of the leading BPO and IT Solutions providers. We offer a 24/7 global helpdesk and three fully integrated state-of-the-art logistically disparate facilities with experienced professionals aiding customers in driving sustainable business growth.Intersoft BPO Solutions adheres to strict standards in service quality and dependability. We understand the diverse technological needs and demands of an evolving global enterprise. Our services portfolio includes comprehensive Outsourcing, Infrastructure & Software Solutions.Driven by our belief in constant innovation and progressive growth, we partner with our clients to provide them with a distinct competitive advantage.
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