Interview Booking Specialist

We are seeking an Interview Booking Specialist to join our remote team. In this role, you will start your day by reviewing candidate lists alongside recruiters’ available interview slots. Your primary responsibility is to contact applicants, confirm their interest, and assist them in selecting suitable interview times. You will work closely with the recruiting team lead, who will guide your priorities and support you in resolving any booking-related questions. This position involves managing interview schedules through phone communication and maintaining clear coordination between candidates and recruiters. Compensation includes a monthly base salary with additional bonus opportunities.

Key Responsibilities

- Compare candidate lists with recruiters’ available interview times using an applicant tracking system such as Greenhouse to organize your tasks efficiently.
- Contact candidates via a business phone system like RingCentral, introduce yourself professionally, and explain the purpose of the call regarding their recruiter interview.
- Ask concise questions about candidates’ interest and availability, recording responses clearly to inform recruiters of each candidate’s next steps.
- Offer interview time options using scheduling tools such as Microsoft Outlook and book the selected slots accordingly.
- Confirm interview dates and times before ending calls, providing candidates with clear instructions on how the interview will proceed.
- Send timely reminders prior to interviews, ensuring the information matches calendar entries and includes next steps for candidates.
- Follow up with candidates who miss interviews to reschedule when appropriate, and update recruiters on any changes to interview plans.
- Accurately record call outcomes and bookings in the tracking system, noting incorrect numbers, duplicates, or candidate withdrawals.
- Share confirmed bookings and relevant call notes with recruiters, escalating any questions beyond your scope to the recruiting team lead.
- Review the interview calendar daily, report booking counts, and flag unresolved issues for the recruiting team’s attention.
- Maintain high-quality standards through accurate bookings, courteous communication, thorough notes, and prompt follow-up, verifying entries against the interview calendar.

Required Qualifications

- Proficient spoken and written English, as most communication will be with candidates and teams based in the United States.
- Access to a computer, mobile phone, stable internet connection, and reliable electricity to support remote work.
- Calm and friendly phone demeanor with the ability to explain interview arrangements clearly and patiently.
- Attention to detail when handling candidate names, dates, interview times, and call notes to ensure accuracy.
- Ability to follow detailed booking instructions, listen carefully, and escalate unclear requests appropriately.
- Respect for candidate privacy, including careful management of call notes and sensitive information.
- Willingness to learn and use tools such as Greenhouse, RingCentral, and Microsoft Outlook through structured training and practice.
- Basic understanding of the candidate journey from application to recruiter interview, or a strong willingness to learn.

Preferred Qualifications and Benefits

- Previous experience in phone support, customer service, scheduling, or administrative roles is preferred but not required.
- This is a fully remote position, allowing you to work from home while supporting candidates by phone.
- Structured onboarding and training programs covering key tools and the interview booking process.
- Regular check-ins with the team lead to discuss questions, improve booking accuracy, and receive constructive feedback.
- Opportunities for growth within the team as you develop skills in candidate support, calendar coordination, and interview scheduling.
- Bonus opportunities in addition to the monthly base salary.

This role offers a unique opportunity to contribute to a smooth and positive candidate experience while working in a supportive, remote environment. If you are organized, detail-oriented, and enjoy helping others through clear communication, this position could be an excellent fit.