Sr. Officer, Customer Services

Interwood Mobel (Pvt) Ltd Unverified

Karachi , Pakistan

Posted Mar 03, 2021 186 views

PKR. 30,000 - 35,000/Month

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Job Description

  •  Deals directly with customers either by telephone, electronically or face to face for complaints and queries.
  •  Obtains and evaluate all relevant information to handle product and service inquiries.
  • Ensures all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
  • Provides pricing and delivery information to customers where required.
  • Performs customer verifications of order, delivery and fixing.
  • Sets up new customer accounts, process orders, forms, applications, requests and manage customer accounts.
  •  Organizes workflow to meet customer timeframes.
  • Directs requests and unresolved issues to the designated resource for timely and effective resolution.
  • Keeps records of customer interactions and transactions, details of inquiries, comments and complaints and document corrective actions taken against complaints while maintaining a customer database.
  • Prepares and allocates customer activity reports.
  • Communicates and coordinates with internal departments.
  • Provides feedback on the efficiency of the customer service process to the management.

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
SALES
Job Location:
Gender:
No Preference
Age:
22 - 30 Years
Education:
Bachelors only
Career Level:
Entry Level
Experience:
2 Years - 4 Years
Apply Before:
Apr 03, 2021
Posting Date:
Mar 03, 2021
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Interwood Mobel (Pvt) Ltd

Manufacturing · 1501-2000 employees - Karachi

Ever since its inception in 1974, Interwood Mobel (Pvt) Ltd. has directed its efforts in developing better interiors for home and corporate establishment. It is our constant endeavor to raise standards in design, quality, durability and innovation the only aspect we ever lower, is the price. Our des ...Read More

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