Working experience of networking fundamentals & technologies related to routers, switches, LAN, MAN, WAN and CPE.
Ability to show expertise in administration, including configuration of networking, VM, system, and software installation, user management, system configuration, BASH or Python scripting, and system sizing
Working knowledge of Red Hat / CentOS Linux Servers. Good knowledge of Linux-PAM (Pluggable Authentication Modules for Linux), SSH, SMTP, SNMP, NFS, and other Linux core services.
Update operational run books for applications, databases, systems, and networks
Knowledge of the suite of Internet protocols, including TCP/IP, DNS, DHCP as well as networks and LANs.
Perform front line troubleshooting as related to applications and network systems.
Create and manage trouble tickets, resolving, assigning and escalating as appropriate for timely resolution and response
Responsible for the initial triage and determination of system faults and performance issues
Monitor service levels and take appropriate action to maintain service level agreements
Resolve critical system issues on a 24x7 basis including notification, escalation and coordination
Create and manage tickets and execute the major incident management process.
Work with support team(s) to determine resolution strategy and execute solution.
Escalate to Subject Matter Experts and production Supervisors as needed.
Bachelor’s degree in Engineering, Computer Science, related field or equivalent experience.
2+ years of experience in networking and managing & maintaining LAN & WAN technologies and devices.
Knowledge of Linux operating system, Network management systems and other industry standard NOC technologies (i.e. SNMP, Traps, Syslog, SSH, TELNET, etc.), identifying and responding to alerts.
Knowledge of notification and escalation of events, work, hardware, telephony, and systems troubleshooting and support.
Knowledge of ITIL best practices for Service Delivery, including Change, Incident, and Problem management.
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