•        Handling customer queries regarding hotel/tour bookings over call

•        Resolve customer complaints/queries via phone, email, mail or social media

•        Manage large amounts of incoming calls from customers on a helpline

•        Provide accurate, valid, and complete destination information by using the right methods/tools

•        Keep records of customer interactions, process customer accounts, and file documents

•        Follow communication procedures, guidelines, and policies

•        Manage CRM

•        Handling B2B calls

•        Responding to social media queries

•        Coordinating with marketing on lead generation.

•        Develop and maintain positive business and customer relationships

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Business Administration
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years
Apply Before:
Apr 28, 2024
Posting Date:
Mar 27, 2024

iQualify UK

Education/Training · 11-50 employees - Karachi

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