Customer Service Executive

IRG Digital Verified

Lahore , Pakistan

Posted Aug 10, 2018 693 views

PKR. 25,000 - 35,000/Month

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Job Description

Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution..

• Generate sales leads.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships of trust through open and interactive communication.

• Provide accurate, valid and complete information to the customers..

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure.

• Follow communication procedures, guidelines and policies.

• Go the extra mile to engage customers.

• Resolve customer complaints via phone and email

• Greet customers warmly and ascertain problem.

• Place orders.

• Answer questions about terms of sale.

• Suggest solutions when a service malfunctions.

• Inform customer of deals and promotions.

• Sell services. Extra stream of revenue. 

• Compile reports on overall customer satisfaction.

• Call the confirmed customers with active services to ensure if everything is going well.

• Have to keep a record on customers install date, have to confirm and let customer know of their install schedule and have to engage the customers for 90 days by following the 2,2,2 formula. 

• Have to verify every sale made.

• Should have a strong command on English language and communication skills. 

• Have some good convincing skills.

Should have a good command on English language

Should be good in listening and should have a neutral accent. 

Must be good in engaging customers and need analysis for the customer.

Must be available to do evening shifts.  

Job Details

Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Apply Before:
Aug 13, 2018
Posting Date:
Aug 10, 2018
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IRG Digital

Call Center · 51-100 employees - Lahore

IRG Digital is one the leading digital services provider in the USA. We are your one stop shop for all digital services for home or business. We offer competitive prices and guarantee the best customer experience. We value all of our customer and take great pride in servicing all 50 States. We se ...Read More

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