ITT TL1 Telecommunications Manager (IT Telecom)

IRG Digital Verified

Lahore , Pakistan

Posted May 20, 2019 245 views

PKR. 35,000 - 70,000/Month

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Job Description

This position will provide design, implementation, and technical support of Call Center technologies. Candidate will need to be proficient in various call center technologies. Focus will be in the continuous improvement and automation of systems to ensure high performance, availability, and scale for our organisation. Principal Duties and Responsibilities;

Maintain enterprise telephony hardware and software.

Provide input to Design & Build functions of Telephony Environment

Analyzes telecommunication functions of the organization and makes recommendations.

Installs, moves, and modifies telecommunications and related equipment according to job specifications, standards, and procedures.

Diagnoses and repairs hardware and Software in Telephony Environment

Leads installations and upgrades of telephony systems.

Develops documentation to support current and to test planned equipment configurations.

Provides on-the-job training to user or other technical personnel.

Performs daily maintenance checks and insures proper escalation and resolution to challenges found.

Ongoing daily support of voice/data activities including rotational on-call duty.

As required by changing business needs, complete additional responsibilities as assigned.


3 or more years’ experience/certifications for Call Recording product suites preferably(NIM 4.1, Engage 6.x)

2 or more years’ experience with call recording analytics

3 or more years’ experience supporting telephony systems within large to very large enterprise environments that include multiple site locations

Bachelor’s degree in computer science, or a related technical field

Preferred Experience/Assets:

RTI/APA, Real-Time Voice Authentication, QC, Nexidia

Telephony/CTI experience/certifications: Genesys T-Server/SIP Server, Cisco ICM, Avaya CM/AES 5.x-7.x, SBC (ACME/Oracle/OCCAS) and advance knowledge on IP phones communication

Networking troubleshooting skills (including analyzing IP network traces using networking tools, example Wireshark)

Knowledge on telephony audio and signaling protocols: SIP

Experience in IT (Network and system) that worked on Server issues mainly (Windows Operations Systems 2008, 2012).

SQL experience.

Experience and understanding of troubleshooting server performance issues.

Prior experience with VOIP, IP networking and PBX systems.

Experience with SIP trunks and Session Boarder Controllers. Technology Careers with Optum. Information and technology have amazing power to transform the telecommunication industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. 

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Call Center Experience is a Must)
Apply Before:
Jun 18, 2019
Posting Date:
May 20, 2019
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IRG Digital

Call Center · 101-200 employees - Lahore

IRG Digital is one the leading digital services provider in North America. We are your one stop shop for all digital services for home and business. We offer competitive prices and guarantee the best customer experience. We value all of our customer and take great pride in servicing all of North Ame ...Read More