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Job Description

We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call center representatives as they field calls from & to Patients.

  • Training, and preparing call center Agents to respond to Patient’s questions and complaints and troubleshoot problems with services.
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist management as they determine call center goals.
  • Working with other supervisors and management team members to support agents and maximize performance.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years (At same position of reputed telecom companies, Health Sector is preferred)
Apply Before:
Dec 08, 2020
Posting Date:
Nov 08, 2020
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Islamabad Diagnostic Centre Pvt Ltd

Healthcare / Hospital / Medical · 601-1000 employees - Islamabad

Islamabad Diagnostic Centre (PVT) Ltd. is the only diagnostics centre in Islamabad providing the entire spectrum of advanced diagnostics services in radiology and pathology under one roof on a 24/7 basis, 365 days a year. Since inception, IDC has built a successful track record and is known for its ...Read More

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