IT Administrator / IT Support Officer

We are looking for a responsible and technically skilled IT Administrator / IT Support Officer to manage the daily IT operations within our organization. The ideal candidate will be in charge of maintaining office laptops, handling software installations, managing remote access, ensuring IT security, overseeing networking, troubleshooting issues, and providing comprehensive IT support. This role demands an individual who can work independently, quickly diagnose and resolve technical problems, and maintain the security and smooth functioning of all company IT systems and devices.

Key Responsibilities
- Manage and maintain all company laptops and desktop computers.
- Install, configure, update, and troubleshoot software applications.
- Administer remote access and remote support tools.
- Manage user accounts, permissions, and system access controls.
- Implement and maintain IT security measures, including antivirus software, firewalls, VPNs, and access controls.
- Troubleshoot internet connectivity, Wi-Fi, routers, networking, and related issues.
- Conduct regular maintenance, updates, backups, and system health checks on laptops and devices.
- Configure laptops and systems for new employees to ensure smooth onboarding.
- Maintain accurate records of IT assets and device assignments.
- Monitor and resolve hardware and software issues promptly to minimize downtime.
- Manage software installations, licensing, and updates to ensure compliance and functionality.
- Identify potential security risks and apply preventive measures to safeguard company data.
- Document IT issues, resolutions, and procedures thoroughly for future reference.
- Coordinate with external vendors for IT services, internet, hardware, and software support as required.
- Ensure the seamless daily operation of all IT-related functions within the company.
- Take ownership of technical problems and strive to provide permanent solutions whenever possible.

Required Qualifications
- A minimum of 1 to 2 years of professional experience in IT Administration or IT Support roles.
- Strong knowledge of Windows operating systems, hardware components, software applications, networking, and troubleshooting techniques.
- Experience managing company laptops and employee IT systems.
- Basic understanding of cybersecurity principles, including VPNs, firewalls, antivirus programs, and remote access technologies.
- Good problem-solving skills combined with effective communication abilities.
- Ability to work independently and efficiently handle IT issues with minimal supervision.

Preferred Qualifications and Benefits
- Prior professional experience in a corporate or office environment is preferred.
- The position requires on-site work at the office located on Main Road Korangi, HBL Building, 2nd Floor, near Askari Bank, Karachi.
- Working hours are from 4:00 PM to 8:00 PM, totaling 4 hours per day.
- The monthly salary range for this role is Rs20,000 to Rs30,000.

Candidates with relevant IT experience who are eager to contribute to the smooth operation of our company’s IT infrastructure are encouraged to apply. This role offers the opportunity to take ownership of critical IT functions and support the organization’s technology needs effectively.