IT Assistant

Aims Contact Technologies Pvt Ltd

Islamabad , Pakistan

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Posted 5 days ago 66 views Report Job

PKR. 39,000 - 39,000/Month

The IT Assistant is an essential member of the team responsible for supporting the daily operations of the company’s IT systems and infrastructure. This role involves providing fundamental technical support, including troubleshooting hardware and software issues, performing installations, and carrying out routine maintenance tasks. Due to operational requirements, IT changes cannot be implemented during active shifts, so flexibility is necessary to work outside regular hours, either early mornings or late evenings, to complete updates or repairs. The company supports this position by offering a fuel allowance to assist with commuting.

Key Responsibilities
- Assist with the installation, configuration, and maintenance of computer hardware and software components.
- Provide basic troubleshooting support for desktops, printers, and network-related issues to ensure minimal downtime.
- Respond promptly to help desk requests, escalating complex problems to senior IT staff when necessary.
- Perform regular system updates and antivirus scans to maintain security and system integrity.
- Support employees by addressing IT-related inquiries and facilitating smooth workflow.
- Maintain accurate and up-to-date inventory records of all hardware and software assets.
- Keep IT documentation organized and current to support efficient operations.
- Coordinate and schedule IT changes outside of active working hours to avoid disruption during shifts.

Required Qualifications
- Diploma or associate degree in Information Technology or a related discipline.
- Basic knowledge of computer hardware, software, and networking principles.
- Strong communication skills paired with a customer service-oriented mindset.
- Willingness and flexibility to adjust working hours as required to meet business needs.

Preferred Qualifications and Benefits
- This is a full-time position with a monthly salary range of Rs39,000 to Rs40,000.
- The role requires physical presence at the worksite.
- A fuel allowance is provided to support commuting expenses.

This position is well-suited for candidates looking to gain practical experience in IT support within a fast-paced environment that values adaptability and excellent customer service.