IT ASSISTANT

The IT Assistant plays a crucial role in supporting the smooth operation of the organization's IT systems and infrastructure. This position involves providing basic technical assistance, including troubleshooting hardware and software issues, performing installations, and conducting routine maintenance. Due to operational requirements, IT changes cannot be implemented during active shifts, which means the incumbent may need to work outside regular hours by arriving early or staying late to complete necessary updates or repairs. The company offers a fuel allowance to support commuting needs.

Key Responsibilities:
- Assist with the installation, configuration, and maintenance of computer hardware and software components.
- Provide basic troubleshooting support for desktops, printers, and network-related issues.
- Respond promptly to help desk requests and escalate complex problems to senior IT personnel when necessary.
- Perform regular system updates and conduct antivirus scans to ensure security and performance.
- Support staff with IT-related inquiries and tasks to facilitate smooth daily operations.
- Maintain accurate inventory records of hardware and software assets.
- Keep all IT documentation current and organized.
- Coordinate and schedule IT system changes outside of regular working hours to minimize disruption to business activities.

Required Qualifications:
- Diploma or associate degree in Information Technology or a related field.
- Basic understanding of computer hardware, software, and networking principles.
- Strong communication skills combined with a customer service-oriented approach.
- Flexibility to adjust working hours as needed to meet organizational demands.

Preferred Qualifications and Benefits:
- Full-time employment with a fixed salary of PKR 40,000 per month.
- Work location is onsite at the company’s office in Islamabad.
- Shift timings are from 2:45 PM to 11:30 PM.
- The company provides a fuel allowance to assist with transportation costs.

This role is ideal for candidates seeking hands-on experience in IT support within a dynamic environment, where adaptability and commitment to service excellence are valued. The position requires a proactive attitude and the ability to work independently during non-standard hours to ensure uninterrupted IT services.