IT Assistant

Aims Contact Technologies Pvt Ltd

Islamabad , Pakistan

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Posted 3 days ago 40 views Report Job

The IT Assistant plays a vital role in supporting the organization’s IT infrastructure by providing basic technical assistance to ensure smooth and efficient operations. This position involves troubleshooting hardware and software issues, assisting with installations, and performing routine maintenance tasks. Due to operational constraints, IT system changes cannot be made during active shifts, which may require the IT Assistant to work outside regular hours, either by arriving early or staying late to complete necessary updates or fixes. The company also offers a fuel allowance to support commuting needs.

Key Responsibilities:
- Assist with the installation, configuration, and maintenance of computer hardware and software.
- Provide basic troubleshooting support for desktop computers, printers, and network-related issues.
- Respond promptly to help desk requests and escalate more complex problems to senior IT staff when necessary.
- Perform regular system updates, including antivirus scans and software patches.
- Support employees with IT-related questions and tasks to ensure minimal disruption to their work.
- Maintain accurate inventory records for all hardware and software assets.
- Keep IT documentation current and organized to facilitate smooth operations and audits.
- Coordinate and schedule IT changes outside of regular working hours to avoid impacting active shifts.

Required Qualifications:
- Diploma or associate degree in Information Technology or a related field.
- Basic understanding of computer hardware, software applications, and networking principles.
- Strong communication skills combined with a customer service-oriented approach.
- Flexibility to adjust working hours as needed to accommodate organizational requirements.

Preferred Qualifications and Benefits:
- Full-time employment with a monthly salary ranging from Rs39,000 to Rs40,000.
- Work location is on-site, ensuring hands-on support and direct interaction with staff.
- The company provides a fuel allowance to assist with commuting expenses.

This role is ideal for candidates seeking to develop their IT skills in a dynamic environment while contributing to the smooth operation of essential technology systems. Adaptability and a proactive approach to problem-solving are key to success in this position.